AX210 NOT SHOWING IN DEVICE MANAGER

[aliadils3d]

I installed the ax210 on the motherboard, it doesn't detect the WIFI in the device manager but it detects the Bluetooth. 

I tried everything but still the device doesn't show up. 

I saw a similar post but i have my pci slots enabled

[DeancR_Intel]

Hi Ali,

Thank you for reaching out about your AX210 wireless adapter not appearing in Device Manager, even though Bluetooth is detected.

I understand how frustrating this must be, especially when you can see that part of the device is working. However, there are some important regulatory and compatibility considerations I need to share with you.

Intel wireless adapters require specific regulatory approvals that vary by country and system. Each system manufacturer must certify wireless adapters for use in their specific hardware, and installing non-approved wireless adapters may not work due to hardware/software compatibility issues. In some cases, unauthorized installation may violate local regulations.

Before installing the AX210, you should contact your motherboard/system manufacturer to confirm if the AX210 is approved for use in your specific system, if they have the necessary regulatory certifications for your country, and if there are any compatibility requirements or restrictions.

It's also important to note that Intel currently only supports retail AX210 products through the "Intel® Wi-Fi 6E AX210 IOT Industrial and Embedded Kit," which is intended for desktop PCs with bundled antennas, not for laptop upgrades.

I'd recommend checking with your system manufacturer first, as they'll have the most accurate information about approved wireless adapters for your specific hardware.

See this link for reference: Regulatory Information Regarding Wireless Hardware Installation or...

Best regards, 

Dean R. 

Intel Customer Support Technician 

[aliadils3d]

I alread used the AX210 on a older dektop Optiplex 9010 for 1. 5 years and it works fine both bluetooth and wifi, as the pc got 8 years old i upgraded it and now on the new dell optiplex 7090 only bluetooth works not the wifi, it doesnt even show in the device manager.

[DeancR_Intel]

Hi Ali,

Thank you for providing the additional context about your AX210 usage history. It's helpful to know that the same AX210 adapter worked perfectly (both WiFi and Bluetooth) in your older Dell OptiPlex 9010 for 1.5 years, but now only Bluetooth functions on your new Dell OptiPlex 7090.

This situation suggests that while the AX210 hardware itself is functional, there may be specific compatibility or certification differences between the two Dell systems. The fact that Bluetooth works but WiFi doesn't appear in Device Manager indicates a potential driver or system-level recognition issue specific to the OptiPlex 7090.

Since you're using Dell OptiPlex systems, I'd strongly recommend contacting Dell Support first for this issue. As the original equipment manufacturer, Dell has the most comprehensive knowledge about it.

Dell's technical support team will be better positioned to explain why the same adapter behaves differently between your OptiPlex 9010 and 7090 systems, and they can provide the most accurate guidance for your specific Dell hardware configuration.

If Dell confirms that the AX210 should be compatible with your OptiPlex 7090 but you continue experiencing issues, please feel free to reach back out to us with their findings.

Best regards, 

Dean R. 

Intel Customer Support Technician 

[DeancR_Intel]

Hi Ali,

I wanted to follow up on the previous message regarding your inquiry. Have you had a chance to review it? If you have any questions or need further information, please let me know. 

Best regards, 

Dean R. 

Intel Customer Support Technician 

[DeancR_Intel]

Hi Ali,

As you have been unresponsive, I will proceed to close this thread. If you wish to continue the discussion or need further assistance, please feel free to create a new thread. This will help us provide focused support and ensure your concerns are addressed effectively. 

Best regards, 

Dean R. 

Intel Customer Support Technician