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AX210 Unable to Start on Warm Restarts Windows 10

klimdave
Beginner
948 Views

Hello,

I have two Lenovo T15 Gen 2 laptops that both have the AX210 wireless chipset. On both of these computers, the AX210 device is not working on a system restart. The device manager shows the device with the warning bang and the error that "this device is unable to start" and no wireless adapter is shown in Windows network sharing. I have tried the official Lenovo drivers for the AX210 which are 22.60.0.6 and the latest Intel drivers which are 22.90.0 and this issue occurs the same witih both versions. If I shut down windows with the "shutdown /s /t 0" command and boot it back up, the AX210 is able to start correctly. I have not found any power configuration that is able to correct this behavior after restart.

Is this a known driver issue or do I have perhaps have hardware problems that need a replacement? 

Thanks,

Dave

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8 Replies
AndrewG_Intel
Moderator
931 Views

Hello @klimdave

Thank you for posting on the Intel® communities.


In order to check this further, could you please provide us with the following information?

1- In addition to the error message shown on Windows* Device Manager, do you see any error code? (For instance, Code 10, Code 43, etc).

2- Is the Intel® Wi-Fi 6E AX210 the original wireless adapter that came pre-installed on both systems or did you integrate/replace them on the computers?

3- Are these new laptops? Did the wireless connection work fine before at any time? Or is the issue happening since the very first day that you have the computers?

4- If this worked fine before, do you remember if this issue happened after a new Windows update, Wireless/Bluetooth driver update, or BIOS update?


5- Run the Intel® System Support Utility (Intel® SSU) on both computers to gather more details and provide the two reports:

  • Download the Intel® SSU and save the application on your computer
  • Open the application, check the "Everything" checkbox, and click "Scan" to see the system and device information. The Intel® SSU defaults to the "Summary View" on the output screen following the scan. Click the menu where it says "Summary" to change to "Detailed View".
  • To save your scan, click Next and click Save.
  • Once you have saved the file (.txt file), please attach it to your reply.

To upload and attach a file, use the "Drag and drop here or browse files to attach" option below the response textbox.


Best regards,

Andrew G.

Intel Customer Support Technician


klimdave
Beginner
880 Views

Hi Andrew,

Sorry for the delay. Here are the answers to your questions:

1. There is a Code 43 in Device Manager.

2. The AX210 adapters are the ones that came with the laptops. They are soldered onto the mainboard of these laptops.

3. These are brand new laptops. The only time we saw these wireless connections work correctly is on a cold boot. The warm restart issue has happened from day 1.

4. It does not appear to be related to any windows or driver update. We have rolled back each update and the issue still occurs.

5. The SSU info is attached.

AndrewG_Intel
Moderator
902 Views

Hello klimdave

We are checking this thread and we would like to know if you need further assistance. Please do not hesitate to contact us back if you have additional inquiries.


Best regards,

Andrew G.

Intel Customer Support Technician


n_scott_pearson
Super User Retired Employee
875 Views

Have you checked to see if there are any BIOS updates on the the Lenovo site? If not (or BIOS update(s) available don't help), I would check with Lenovo Support as this could be a BIOS issue.

Hope this helps,

...S

klimdave
Beginner
870 Views

Yep, we are currently running the latest Lenovo BIOS on both of these. We've even tried a roll back to an earlier BIOS and the issue persists. Lenovo support indicates it's a software issue but I haven't been able to identify which piece of the puzzle may be causing it.

AndrewG_Intel
Moderator
841 Views

Hello klimdave

Thank you for all the details and for the Intel® SSU report.


In regards to this behavior and the Error Code 43, please try one more time a cold reboot. This refers to fully shutting down the device and removing all sources of power, including batteries if applicable, then repowering.

Then, please try a Clean Installation of Wireless and Bluetooth Drivers following the steps on the link and using the customized drivers from Lenovo*:

If the behavior persists, please repeat all the steps but this time using the latest Intel® generic drivers:


If the problem continues after trying those steps, we also agree with n_scott_pearson that the best thing to do is to review this further with Lenovo* Support for additional debugging and suggestions.


Best regards,

Andrew G.

Intel Customer Support Technician


AndrewG_Intel
Moderator
776 Views

Hello klimdave

We are checking this thread and we would like to know if you were able to review our previous post or if you were able to review this further with Lenovo* Support.


Best regards,

Andrew G.

Intel Customer Support Technician


AndrewG_Intel
Moderator
748 Views

Hello klimdave

We have not heard back from you so we will proceed to close this thread now. If you need any additional information, please submit a new question as this thread will no longer be monitored.


Best regards,

Andrew G.

Intel Customer Support Technician


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