AX210 random disconnects & unstable.

[srevantino]

This post is regarding my AX210 160MHz

Recently after I upgraded from win 11 home to win 11 pro as well as installing a few softwares after that such as hyper-v, putty, cisco any connect, and winscp for my uni I have noticed that my wifi was very unstable.

I don't know whether its the softwares or the OS, I keep getting randomly disconnected for a few minutes and then my wifi comes back up, and at times my wifi would reach a 100mbps and most of the time its just at a single digit between 1 to 5mbps.

I checked to see whether it effected my other devices, but it didn't and after I replaced the wifi card with a realtek one, it was at a stable 10mbps but at least there weren't any disconnects what so ever.

Since I m a heavy gamer its quite frustrating that I keep getting randomly disconnected and dealing with really high ping that literally wont let me play any of my online games at all.

[JedG_Intel]

Hello srevantino,

Thank you for posting on Intel Community Forum.

I understand how frustrating this issue is for you and I'm sorry for any inconvenience that this has caused. For me to address this issue properly, please share the information below.

1. Is this a laptop or desktop system?

2. Is this the original adapter that came pre-installed in your system, or have you changed/installed a new adapter recently?

3. Is this issue happening at home, office environment or both?

4. Have you checked if this issue happens on different networks?

5. Are you connected to a VPN?

Additionally, to have a better understanding of your system configuration and components please generate System Support Utility (SSU) report. Please follow instructions here and send the report - How to get the Intel® System Support Utility Logs on Windows*

I look forward to your response.

Best regards

Jed G.

Intel Customer Support Technician

[JedG_Intel]

Hello srevantino,

I wanted to check if you had the chance to review the questions I posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter.

Best regards,

Jed G.

Intel Customer Support Technician

[JedG_Intel]

Hello srevantino,

I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Jed G.

Intel Customer Support Technician