BT Sideband device

[Magellan52]

Impossible de mettre à jour le périphérique BT Sideband device car il reconnaît pas le nom du fabricant pouvez vous me dire la marche à suivre merci cordialement

[JeanetteC_Intel]

Hello Magellan52,

Veuillez noter que je ne peux vous soutenir qu’en anglais. J’ai utilisé un outil de traduction Web pour traduire cette réponse, il se peut donc qu’il y ait une traduction inexacte. À l’avenir, je vous répondrai en anglais.

Thank you for posting in Intel Communities.

To get a better understanding of the issue and be able to provide an effective recommendation, please provide the missing key information here:

1) Please share the exact BT device (BT sideband device) specifications link, so I can check further.

2) Is this device previously working or is this a first-time installation on your PC/laptop?

3) If previously working, what were the recent changes made before the issue? (Hardware add-ons, software/application installations, OS and driver updates, settings from BIOS changed, etc.)

Additionally, we highly appreciate you sharing your system configuration so we can fully check and provide you with an accurate fix. This could be possible by downloading the Intel® System Support Utility for Windows* software. When the download is complete, launch SSU.exe.

1. Scan: Check the box Everything.
2. Click Scan.
3. Review: When finished scanning, click Next.
4. Click Save (.txt).

I will wait for your reply.

Best regards,

Jeanette C.

Intel® Customer Support Technician

[RT1961]

Hi Jannette

I'm having the same problem since roughly 1 month ago.

Both BT Sideband device and Digital microphone device give the same error: driver not found.

Attached the "txt" report file after launching the Intel System Support Utility.

Waiting for your kind reply.

Merci

Roberto

[JeanetteC_Intel]

Hello RT1961,

Thank you for posting in Intel Communities.

I empathize with your situation and the issue you are facing. However, I kindly request that you create a new thread for your case. This will allow us to focus on your specific problem and provide you with better assistance.  

Sincerely,

JeanetteC.

Intel® Customer Support Technician

[JeanetteC_Intel]

Hello Magellan52,

Greetings!

I am waiting for an update regarding the SSU log file I requested. I am looking forward to hearing from you soon so I can identify the next steps that need to be taken to solve this issue. 

I will wait for your reply.

Best regards,

JeanetteC.

Intel Customer Support Technician

[아들]

ㅊㅊㅌㅌㅌㅌ

[JeanetteC_Intel]

Hello Magellan52,

I have been waiting for an update on this issue so I can check on how to proceed with the next steps. However, I have not heard from you for the past few days, so I will proceed in closing this thread.

Should you need assistance in the future, please submit a new question as this thread will no longer be monitored.

Sincerely,

JeanetteC.

Intel Customer Support Technician

[PedroAlemm]

BT Sideband device, error del controlador, no se cuando surgio este error, pero no consigo en contrar el controlador adecuado para solucionar este problema,  he trado de desntalarlo , pero al reniciar el pc, se instala el driver pero con el mismo error:

[PedroAlemm]

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@PedroAlemm wrote:

BT Sideband device, error del controlador, no se cuando surgio este error, pero no consigo en contrar el controlador adecuado para solucionar este problema,  he trado de desntalarlo , pero al reniciar el pc, se instala el driver pero con el mismo error:

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