Be201 not recognized in device manager even after installing drivers

[Jay986]

I installed the card and restarted my laptop with all the drivers from the intel website.  My laptop is the LOQ 15IRX9.

[JedG_Intel]

Hello Jay986,

Thank you for posting on Intel Community Forum.

To assist you effectively, please share the information below.

1. Were you able to have wireless connection in a normal/expected performance before?

2. Have you installed any recent software or hardware in your system?

3. Is this the original adapter that came pre-installed in your system, or have you changed/installed a new adapter recently?

Additionally, to have a better understanding of your system configuration and components please generate System Support Utility (SSU) report. Please follow instructions here and send the report - How to get the Intel® System Support Utility Logs on Windows*

I look forward to your response.

Best regards

Jed G.

Intel Customer Support Technician

[JedG_Intel]

Hello Jay986,

I wanted to check if you had the chance to review the questions I posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter.

Best regards,

Jed G.

Intel Customer Support Technician

[JedG_Intel]

Hello Jay986,

I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Jed G.

Intel Customer Support Technician