Wireless
Participate in insightful discussions regarding issues related to Intel® Wireless Adapters and technologies
Announcements
For support on Altera products please visit the Altera Community Forums.
8843 Discussions

Bluetooth Driver 24.30.1.1 causing video freeze when Bluetooth is ON (Samsung Galaxy Book5 Pro)

Ishan_
Beginner
‎04-14-2026 10:43 AM
106 Views

I am facing a serious issue after updating to Intel Bluetooth driver version 24.30.1.1 on my Samsung Galaxy Book5 Pro (Ultra 7 Evo, Windows 11).

Problem:

  • When Bluetooth is ON and connected to headphones, video playback (YouTube/offline) freezes
  • When Bluetooth is OFF, video plays normally
  • Bluetooth audio also does not work properly during this issue

What I tested:

  • Clean uninstall and reinstall → issue persists
  • Multiple restarts → no change

Important finding:
Downgrading to driver version 24.10.0.4 completely fixes the issue

  • No freezing
  • Audio works perfectly

Conclusion:
This issue seems to be introduced in version 24.30.1.1, possibly related to audio handling.

Is anyone else facing this?
Any official fix or workaround planned?

Link Copied

0 Replies
Reply

Community support is provided Monday to Friday. Other contact methods are available here.

Intel does not verify all solutions, including but not limited to any file transfers that may appear in this community. Accordingly, Intel disclaims all express and implied warranties, including without limitation, the implied warranties of merchantability, fitness for a particular purpose, and non-infringement, as well as any warranty arising from course of performance, course of dealing, or usage in trade.

For more complete information about compiler optimizations, see our Optimization Notice.