Bluetooth Mic Broken on 24.20.0.3

[Przemyslaw_Wandzilak]

Hi @JedG_Intel , @JeanetteC_Intel 

As this topic is already closed Bluetooth Mic Broken on 24.20.0.3 for AX211 - Intel Community

Is this already tracked as an issue with this driver, or do we need to take some actions to file it? 

Me and other folks at Intel, have run into mic issue with this driver Intel Wireless Bluetooth 24.20.0.3, which we could resolve by :

- rolling back to 24.10.0.4 (11/10/2025)

- sometimes rolling back further to 23.170.0.3 

The issue details: 

Despite the bluetooth device seems to be connected correctly as Headset with Microphone.

MS Teams, or Sound Recorded would not capture any sound, sometimes odd random cracking noises. Teams will report "your mic is not working", Sound Recorder randomly crashes. 

PS. More general issue is also tracked at microsoft: All bluetooth headset mic is not working with Window 11 - Microsoft Q&A

[JeanetteC_Intel]

Hello Przemyslaw_Wandzilak,

Thank you for posting in Intel Communities.

To assist further, please check your email for our private message requesting additional information that may help. Be sure to check your inbox, as well as your spam and junk folders, as the message might have been directed there

Best regards,

JeanetteC.

Intel Customer Support Technician

[Alfredog]

Hello,

As this been resolved, I got 15+ with this issue and wondering if there is a work already on fixing the driver bug. thanks

[JeanetteC_Intel]

Hello Alfredog,

Thank you for posting in Intel Communities.

I appreciate you highlighting this issue that's affecting multiple users. To provide you with the most comprehensive support for your specific situation, I'd recommend creating a dedicated thread for your case. This will enable us to give your particular setup our full attention and deliver the most effective, personalized assistance possible.

Thank you for your cooperation.

Sincerely,

JeanetteC.

Intel Customer Support Technician