Bluetooth issue

[sdrupfen]

Hi, as the title says I'm having some issues with my bluetooth connections. My PC can't detect any of the devices that were working previously. The only device I can see is an Xbox controller but I'm unable to pair it. If I use "Receive file" bluetooth option I can pair my PC to my mobile phone. I've tried reinstalling bluetooth and wifi drivers but no luck. I'm attaching system scan. Any help would be a bless. Thank you

[JeanetteC_Intel]

Hello sdrupfen,

Thank you for posting in Intel Communities.

I understand you are having Bluetooth connectivity issue and would like to assist you in resolving it.

Please try the following initial troubleshooting steps:

1. Contact your motherboard manufacturer’s support team to help update your BIOS to the latest version (7D96v1F). After updating, ensure to apply the BIOS default settings. This can often resolve hardware-level conflicts affecting Bluetooth.
2. Ensure that there are no pending Windows Updates. Sometimes, system updates include important fixes for device drivers and hardware compatibility.
3. Proceed with a clean installation of the latest OEM Bluetooth driver, version 23.40.0.2. We highly recommend installing OEM drivers since they are customized specifically for your exact system model, however, you may also try the latest Intel® Wireless Bluetooth® Drivers for Windows® 10 and Windows 11* with version 24.10.0.4.

• Note: The driver or software for your Intel® component might have been changed or replaced by the computer manufacturer. We recommend working with your computer manufacturer before installing our driver to ensure you don’t lose features or customizations.

If the problem persists after these steps, please provide the following information to help us investigate further:

1. Were there any changes made to your system before the Bluetooth issue started? (e.g., software updates, hardware changes)
2. Is there any error message when a Bluetooth device fails to pair? If possible, please share a screenshot of the error.
3. Please share a screenshot of your Device Manager under Network Adapters showing the listed components.
4. Also, share a screenshot of the Bluetooth status from Device Manager > Bluetooth > Properties, including the currently installed driver version.

This information will help us diagnose the root cause more effectively.

Looking forward to your reply.

Best regards,

JeanetteC.

Intel Customer Support Technician

[sdrupfen]

Hi, I've followed the steps you gave me but nothing changed. I don't know what caused the issue because I don't use bluetooth connection everyday. There is no error message because I can't see any bluetooth device. I'm attaching what you asked me. Thank you

[JeanetteC_Intel]

Hello sdrupfen,

Thank you for sharing these details. However, please also share the following details below, so I can conduct further investigation on this and be able to provide an appropriate fix:

1) Can you scan and share new "Detailed System Report" that reflects the new BIOS firmware and driver installed or a screenshot from "System Information" (showing the System manufacturer, model, processor, BIOS version/date)?

2) Please also share a screenshot of the Bluetooth Device(s) currently detected by your system (You mentioned it only detects your "Xbox controller").

3) You also mentioned that you were unable to pair it (Xbox controller) with your system. Can you share a short video showing this (pairing that fails)?

I'll wait for your reply so I can proceed with further checking on this issue.

Best regards,

JeanetteC.

Intel Customer Support Technician

[sdrupfen]

I'd like to send what you're asking privately, can you tell me how to do?

[JeanetteC_Intel]

Hello sdrupfen,

To assist with further, please check your email for our private message requesting additional information that may help. Be sure to check your inbox, as well as your spam and junk folders, as the message might have been directed there

Best regards,

JeanetteC.

Intel Customer Support Technician