Wireless
Participate in insightful discussions regarding issues related to Intel® Wireless Adapters and technologies
7658 Discussions

Bluetooth keeps disconnecting

Tenentegre
Beginner
625 Views

Hello everyone.

The Bluetooth of my Lenovo Yoga 9i (MCM 82BG001CIX) keeps disconnecting from time to time. It even completely disappeared one time and reappeared after reboot.

This makes the workflow almost impossible because I need the bluetooth to use the mouse and the keyboard.

Is there a solution different from the usual suggested (like reinstalling or update the bluetooth etc., which I already did)?

OS: Win 10
Bluetooth: Intel

 
0 Kudos
3 Replies
DeividA_Intel
Employee
597 Views

Hello Tenentegre,  


  

Thank you for posting on the Intel® communities. I am sorry to know that you are having issues with your Lenovo Yoga 9i.  

  


In order to better assist you, please provide the following:  


1. Is this the original adapter that came pre-installed on your computer or did you change/install the adapter to this one?   

2. Is the Wi-Fi working?   

3. What is the BIOS version installed?

4. What is the Windows 10 build?

5. What is the brand and model name of your wireless adapter?



Regards,  

Deivid A.  

Intel Customer Support Technician  


0 Kudos
Alberto_R_Intel
Employee
569 Views

Hello Tenentegre, I just wanted to check if you saw the information posted previously and if you need further assistance on this matter?


Regards,

Albert R.


Intel Customer Support Technician


0 Kudos
DeividA_Intel
Employee
474 Views

Hello Tenentegre,  


 

I was checking your thread and see that we have not heard back from you.  


I’m going to close your post, but if you need further assistance, please do not hesitate to create a new thread. 


 

Regards,  

Deivid A.  

Intel Customer Support Technician  


0 Kudos
Reply