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QMine
Beginner
1,199 Views

Bluetooth of Intel 7260AC won't work (not appear)

I have an Intel 7260AC wireless card on my desktop with PCI-E > miniPCI-E adaptater and I try to use bluetooth but I can't, I have install all the drivers and software on my computer (Windows 7 64bits, Z77A-G45, 3770k) for the bluetooth (bluetooth drivers and intel proset for bluetooth) but the bluetooth won't work, I don't have the bluetooth icon in my taskbar and in the device manager I don't have the bluetooth adaptater.

When I try to install it manually in device manager, I go to intel corporation in the list of manufacturer and I have just one think about my 7260 and it's for the wifi but nothing related to bluetooth exept 'audio bluetooth"

So what can I do?

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3 Replies
ASouz7
Honored Contributor II
58 Views

quentincc,

We do have to version of this wireless adapter, one for desktops and the other one for laptops which installation is supported by the OEM. If you are using a wireless adapter that is meant for laptops in a desktop you may experience issues such as this one you are reporting. Can you confirm what type of card you have installed in your computer?

http://www.intel.com/content/www/us/en/wireless-products/dual-band-wireless-ac-7260-bluetooth.html Intel® Dual Band Wireless-AC 7260 Plus Bluetooth*

http://www.intel.com/content/www/us/en/wireless-products/dual-band-wireless-ac-7260-bluetooth-deskto... Intel® Dual Band Wireless-AC 7260 + Bluetooth* for Desktop

QMine
Beginner
58 Views

So I have bought this for my Maximus V GENE (wich is died) with one kit of antenna from shuttle (second link without the wireless adaptater) :

http://www.ldlc.com/fiche/PB00158645.html Intel Network Wireless-AC 7260 (7260.HMWG) : achat / vente Carte réseau sur ldlc.com

http://media.ldlc.com/ld/products/00/01/37/34/LD0001373444_2.jpg http://media.ldlc.com/ld/products/00/01/37/34/LD0001373444_2.jpg

And after the died of my Maximus V GENE I replaced it by my Z77A-G45 wich not have mPCI-E so I have bought from ebay the PCI-E standard to mPCI-E adaptater (the adaptater like you're second link), and it work for wifi (even if I have some problem to configure it correctly for 24/24H working)

ASouz7
Honored Contributor II
58 Views

quentincc,

We understand you are using one of the adapters above on the MSI* Z77A-G45 motherboard. According to the website: http://www.ldlc.com/fiche/PB00158645.html LDLC.com - Intel Network Wireless-AC 7260 (7260.HMWG) it suggests that this specific wireless adapter was designed for laptops as you can check and compare here according to these links: http://www.intel.com/content/www/us/en/wireless-products/dual-band-wireless-ac-7260-bluetooth-deskto... Intel® Dual Band Wireless-AC 7260 + Bluetooth* for Desktop and http://www.intel.com/content/www/us/en/wireless-products/dual-band-wireless-ac-7260-bluetooth.html Intel® Dual Band Wireless-AC 7260 Plus Bluetooth*

We recommend that you contact the motherboard manufacturer in order to check its compatibility. For your convenience, we added a global link to your motherboard manufacturer where you can get the support you need: http://frsupport.msi.com/ Assistance MSI - Propulsé par le logiciel de Kayako Help Desk

On our best effort to assist you, we invite you to access this link: http://www.intel.com/content/www/us/en/support/network-and-i-o/wireless-networking/000005821.html Bluetooth® FAQ as they may contain information that might help you resolve this issue. Alternatively you can access the information on these threads: post # 5 and post # 50 where users seemed to have found a workaround the resolved their issue.

*Please bear in mind that their "solution" is NOT approved nor endorsed by Intel and whatever may have worked for them may not apply to your situation. *Procedures such as this one may permanently damage the adapter and if you are willing to try their solution, it will be at your own risk. Please be cautious you decide to try it.

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