I have an Acer SF514-54T, a few days ago while in use my bluetooth mouse stopped working. I no longer had the bluetooth on/off switch in the windows action centre, nor was I able to turn it on from the bluetooth and other devices settings. I found that it had also disappeared from the device manager entirely even in the hidden settings. Running the bluetooth troubleshooter indicated I had no bluetooth capability.
I then did some searching online and tried several recommended steps to no avail:
- SFC and DISM scan
- Restarting the Bluetooth Support Service in Windows Manager
- Resetting my PC
After all these steps the bluetooth is still not found in the device manager. I have seen some recommendations about uninstalling and resinstalling USB drivers but I'm unsure which ones to uninstall and reinstall. I have the bluetooth driver from the manufacturer's support page but when I try to add new hardware and install it, it syas the driver is incompatable. I have exhausted everything I can think of and I stumbled on this forum and now I have a bit of hope someone could help me figure this out. The wifi works and after a bit of investigation I found the bluetooth resides in the module (Intel® Wi-Fi 6 AX201 160MHz) which lends me hope that it's still recoverable.
Below is my devices information
Laptop Model - Acer SF514-54T Running window 10
Motherboard Manufacturer - IL, Model - Yebisu_IL, Version - V1.13
Any help is appreciated
Did this Wireless card come preinstalled in this laptop? If it did, discuss getting it replaced with Acer (your warranty is from them, not Intel).