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Cannot uninstall Intel PROSet/Wireless Software apps

salter
New Contributor I
1,090 Views

Windows 10 Home 21H2 19044.1526, 64-bit
11-year-old Dell XPS L502x laptop
Intel Core i7-2760QM CPU @ 2.40GHz (2nd-Gen quad core mobile CPU)
Intel Centrino Advanced-N 6230 (provides Bluetooth and WiFi)
Intel Centrino Wireless Bluetooth 3.0 + High Speed Virtual Adapter
In-place upgrade from Win7 to Win10.

How can I uninstall both Intel PROSet/Wireless Software apps?

Settings | Apps & features: I cannot uninstall either PROSet/Wireless software, as both "Uninstall" and "Modify" buttons are greyed out. (I wonder if that happened when I did the in-place upgrade from Win7 to Win10.)

"Apps & features" shows:

  • Intel PROSet/Wireless WiFi Software for Bluetooth Technology 2.2.0.0266.
  • Intel PROSet/Wireless WiFi Software 15.01.1500.1034.

Device Manager shows:

  • Bluetooth | Intel Wireless Bluetooth, 3.0.1310.386 from provider Intel.
  • Network adapters | Intel Centrino Advanced-N 6230, 15.4.1.1 from provider Microsoft.

I want to uninstall those apps and drivers, so I can test newer drivers on my current system before clean install.

How can I uninstall both PROSet/Wireless Software apps?

 

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1 Solution
salter
New Contributor I
995 Views

I see that there were similar queries in this forum and other forums about inability to uninstall Intel PROSet/Wireless apps. For benefit of anyone finding this thread, here's how I solved it:

I downloaded Microsoft's "Program Install and Uninstall troubleshooter". It was able to fix the situation and uninstall both apps. It also found a third Intel PROSet app that I was unaware of, as it was hidden from Apps & features. The troubleshooter also uninstalled that one.

https://support.microsoft.com/en-us/topic/fix-problems-that-block-programs-from-being-installed-or-r... 

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5 Replies
AlHill
Super User
1,084 Views

Well, starting at the beginning, your processor is not supported by Windows 10:

https://docs.microsoft.com/en-us/windows-hardware/design/minimum/supported/windows-10-21h2-supported...

 

Doc (not an Intel employee or contractor)
[Waiting for Windows 12]

salter
New Contributor I
1,050 Views

Thanks for the reply, but that does not address my question.

And, in fact lots of people run Windows 10 on this processor, as I've seen it discussed in various forums. Most PCs that ran well with Win7 can run Win10. Windows 10 runs well on my laptop, and on many others.

Do you have any suggestion to how I may uninstall both PROSet/Wireless Software apps?

AlHill
Super User
1,000 Views

I did not say W10 would not run.  I said W10 was not supported.

 

Doc (not an Intel employee or contractor)
[Waiting for Windows 12]

salter
New Contributor I
996 Views

What a fatuous comment.

I'm aware that it is not supported. I'm not seeking official support from Microsoft or Intel.

If you have nothing constructive to contribute, other than "not supported" finger wagging, please don't post in this thread.

salter
New Contributor I
996 Views

I see that there were similar queries in this forum and other forums about inability to uninstall Intel PROSet/Wireless apps. For benefit of anyone finding this thread, here's how I solved it:

I downloaded Microsoft's "Program Install and Uninstall troubleshooter". It was able to fix the situation and uninstall both apps. It also found a third Intel PROSet app that I was unaware of, as it was hidden from Apps & features. The troubleshooter also uninstalled that one.

https://support.microsoft.com/en-us/topic/fix-problems-that-block-programs-from-being-installed-or-r... 

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