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Hi ThomasJa,
Thank you for reaching out to the Intel Community Forum. I appreciate your message and want to assure you that I’m here to assist you with your concern. To better understand the issue and provide accurate support, could you please share the following details:
- What is your current ICPS version?
- Are you trying to update from version 40.25.909.171 to 50.25.1015.183?
- At what specific point during the installation does error 0x80004005 occur? (Download, extraction, installation, or driver replacement?)
- Does the error message provide any additional details beyond the 0x80004005 code?
- Are you running the Intel Driver & Support Assistant as Administrator?
- Have you tried restarting your computer and attempting the update again?
- Do you have any antivirus software that might be blocking the installation?
- Have you tried manually downloading and installing the ICPS driver directly from Intel's website?
- Did you attempt to uninstall the current ICPS version before installing the new one?
- Have you tried using Windows Device Manager to update the ICPS driver?
- Are there any pending Windows updates that need to be installed?
- Is Windows running in any special mode (Safe Mode, compatibility mode, etc.)?
If you have any additional questions or need further assistance, please don’t hesitate to contact us.
Best regards,
Kent Russel P.
Intel Customer Support Technician
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Hi ThomasJa,
I am having the same problem in my HP Evo Laptop, whith an Intel Ultra7. Follow the answers to the your questions:
- What is your current ICPS version?
40.25.501.145 - Are you trying to update from version 40.25.909.171 to 50.25.1015.183?
No - At what specific point during the installation does error 0x80004005 occur? (Download, extraction, installation, or driver replacement?)
Installation - Does the error message provide any additional details beyond the 0x80004005 code?
No - Are you running the Intel Driver & Support Assistant as Administrator?
Yes, my user is administrator - Have you tried restarting your computer and attempting the update again?
Yes - Do you have any antivirus software that might be blocking the installation?
Yes, Norton, but I've temporarily disabled it - Have you tried manually downloading and installing the ICPS driver directly from Intel's website?
No - Did you attempt to uninstall the current ICPS version before installing the new one?
Yes - Have you tried using Windows Device Manager to update the ICPS driver?
No - Are there any pending Windows updates that need to be installed?
No - Is Windows running in any special mode (Safe Mode, compatibility mode, etc.)?
No
Hope these info can help.
Best,
Frederico Gregorio
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@fredgregorio Please create a separate thread so that the original poster’s responses won’t get mixed up and to keep our replies organized.
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Hi ThomasJa,
I just wanted to follow up and check if you’ve had a chance to review the information shared previously. Your feedback is important, and I’d appreciate it if you could share your thoughts at your earliest convenience.
If you have any questions or need further clarification, please don’t hesitate to reach out.
Best Regards,
Kent Russel P.
Intel Customer Support Technician
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Hi ThomasJa,
I hope this message finds you well, and thank you for your prompt response!
After conducting a more detailed review, I would like to inform you that the Intel Connectivity Performance Suite (ICPS) and the Intel Connectivity Manager (ICM)—which is a component within the ICPS software package—are only compatible with and can be installed on specific Intel platforms that have been officially licensed to use these software solutions.
Typically, these licensed Intel® platforms come with the ICPS software either:
- Pre-installed on the device right out of the box, or
- Available as a supported driver listed on the original equipment manufacturer’s (OEM) product support website for that particular device.
To verify whether your PC or pre-built system is licensed to utilize the ICPS and ICM software, I recommend reaching out directly to the support team of the System Manufacturers. They can confirm the licensing status and provide guidance on software availability for your specific platform.
For your convenience, here is a useful reference link that details system compatibility for the Intel® Connectivity Performance Suite: Intel® Connectivity Performance Suite System Compatibility
Should you have any further questions or require additional clarification, please feel free to contact me anytime.
Best regards,
Kent Russel P.
Intel Customer Support Technician
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Dear Kent
As you can see in the protocol I posted with my first message, you can verify that my Asus Zenbook 14 Oled is delivered with the Connectivity Platform Suite and therefore licenced. Asus also is at the top of the lists of System Manufacturers (ok it begins with the letter A). Up to now, I several time made Intel software updates successfully. Other parts updated seamlessly. Only the Connectivity Platform Suite doesn't want to update anymore. And regularly I am getting messages from Intel, I should update this software. So I don't think this is a license problem.
Attached you will find the report again an the result to investigate the problem. As I can see there are other people facing the same problem.
Thank you to investigate further on the problem.
Best regards,
Thomas Jakober
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Hi ThomasJa,
I hope you are doing well and thanks for getting back! We will investigate the issue further.
Rest assured that your concern is being handled accordingly. Should you have more questions or inquiries, please don't hesitate to contact us.
Best Regards,
Kent Russel P.
Intel Customer Support Technician
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Hi ThomasJa,
I've sent an email to your active email address for the next step of the process. Please check both your Inbox and Spam folder for my email, and once received, kindly acknowledge it.
If you have any additional questions or need further assistance, please don’t hesitate to contact us.
Best regards,
Kent Russel P.
Intel Customer Support Technician
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Hi ThomasJa,
I hope you're doing well. I wanted to follow up to see if you’ve had a chance to review the information I shared earlier. Your feedback is important, and I’d appreciate hearing your thoughts whenever you have a moment.
I’ve also sent an email to your active address with the next steps in the process. Please check both your Inbox and Spam folders, and kindly confirm once you’ve received it.
If you have any additional questions or need further assistance, please feel free to reach out. I’m here to help.
Best regards,
Kent Russel P.
Intel Customer Support Technician
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Hi ThomasJa,
I hope you're doing well. As I haven’t received a response, I will proceed to close this inquiry. Should you require further assistance or have additional questions, please feel free to submit a new request. Kindly note that this thread will no longer be monitored once closed.
Best regards,
Kent Russel P.
Intel Customer Support Technician
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