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How to Enable Wi-Fi 6E/ 6GHz Band Using Intel® Wi-Fi 6E AX210 (Gig+)
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Critical issue on Wifi 6 ax201 - Wifi not detected when USB plugged in - Acer swift 3x

Laksamanafadianzr
New Contributor I
302 Views

Hi, Intel
I have numerous issue on my laptop and this is the worst beside the GPU that suddenly make games crashed. When I plug in my external HDD with USB 3.0, the wifi will suddenly turned off and unable to detect any wifi around even the closest router. Please fix this ASAP because I begin loosing faith on the WIFI 6 certificiation.

Operating System: Windows 10 Home Single Language 64-bit (10.0, Build 19042) (19041.vb_release.191206-1406)
Language: English (Regional Setting: English)
System Manufacturer: Acer
System Model: Swift SF314-510G
BIOS: V1.04 (type: UEFI)
Processor: 11th Gen Intel(R) Core(TM) i5-1135G7 @ 2.40GHz (8 CPUs), ~2.4GHz
Memory: 8192MB RAM
Available OS Memory: 7988MB RAM
Page File: 8067MB used, 9647MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: 96 DPI (100 percent)
System DPI Setting: 144 DPI (150 percent)
DWM DPI Scaling: UnKnown
Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Supported
DirectX Database Version: 1.1.8
DxDiag Version: 10.00.19041.0546 64bit Unicode 

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3 Replies
Maria_R_Intel
Moderator
289 Views

Hello Laksamanafadianzr,


Thank you for posting on the Intel* Community.


  • Is the wireless card an integration you made to your system?
  • Was the wireless working fine before? (If so, please provide details)


 

Provide the Intel® System Support Utility (Intel® SSU) 

 


Best regards,

Maria R.

Intel Customer Support Technician


Maria_R_Intel
Moderator
278 Views

Hi!


Were you able to check the previous post? 


Let me know if you need more assistance. 


Best regards, 

Maria R.  

Intel Customer Support Technician 


Maria_R_Intel
Moderator
267 Views

Hi!


We have not heard back from you, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored.

 

Best regards, 

Maria R.  

Intel Customer Support Technician 


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