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AKuma332
Beginner
2,894 Views

Driver Intel(R) Centrino(R) Wireless-N 1000 compatibility issue

I am using Dell laptop Inspiron 15 N5010, windows 10 with Intel(R) Centrino(R) Wireless-N 1000. Earlier my WiFi was working, but now wireless adapter is not detecting available wireless connection/signal. Could anyone help for this problem?

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21 Replies
AndrewG_Intel
Moderator
2,651 Views

Hello AKuma332

 

Thank you for posting on the Intel® communities.

 

We would like to inform you that due to the Intel® Centrino® Wireless-N 1000 has been discontinued, Intel Customer Service no longer supports inquiries for it, but perhaps fellow community members have the knowledge to jump in and help. You may also find the following links helpful to address your request:

 

You can verify this product's discontinuance status at http://ark.intel.com/ > Product Status > "Discontinued". 

Thank you for understanding.

 

Best Regards,

 

Andrew G.

Intel Customer Support Technician

AKuma332
Beginner
2,651 Views

n_scott_pearson
Super User Retired Employee
2,651 Views

So what did you change? If this first usage with Windows 10? If not, did you recently upgrade your Windows 10?

 

What I suggest you try is, with the laptop isolated from the Internet, completely uninstall the existing WiFi package, reboot and then reinstall the last package for this adapter. I show the last package as being version 18.40.4. I have an archive of this package if you need it.

 

Hope this helps,

...S

AKuma332
Beginner
2,651 Views

Thank you for your reply.

 

I did not change anything. Might be some updates taken by system.

I upgraded from Windows 7 to Windows 10 long back.

 

Further, I will try as you suggested.

 

Meanwhile if you can share latest version, it could be highly appreciable.

 

Looking forward to hear from you.

rambob
Beginner
2,027 Views

Two questions...1) how do you completely uninstall the package and 2) would you mind making the archive available?  Thank you in advance as I'm having the same issue with no known changes.  Could be that Windows update changed something behind the scenes but I have restored back to a month ago and still am having issues.  Device manager says it cannot start the adapter.

n_scott_pearson
Super User Retired Employee
2,022 Views

Here is the complete algorithm:

  1. Download the Wireless driver package onto the PC.
  2. Disable Internet access. Unplug Ethernet cable and/or disable wireless. Keep disabled until told to re-enable.
  3. From Apps & Features, check for instances of Intel PROSet/Wireless Software and Intel Wireless Bluetooth. If none, skip to step 6.
  4. Uninstall each instance of Intel PROSet/Wireless Software and Intel Wireless Bluetooth that is present. When prompted, choose to "Discard Settings".
  5. Manually reboot your computer, keeping Internet access disabled.
  6. In Device Manager, check Network Adapters for an entry for Intel Centrino Wireless-N 1000. If none, go to Step 9.
  7. Right click on the entry for Intel Centrino Wireless-N 1000 and uninstall it, choosing to (checkmark) Delete the driver software for this device.
  8. Go to Step 5.
  9. (Optional but recommended) Clean out all temporary files using the Windows Clean Disk tool. I recommend that you checkmark all categories offered, even if no files currently (so it leaves it set up for next invocation).
  10. (Optional but recommended) Clear each of your browsers' cache.
  11. Install the Wireless driver package.
  12. Manually shutdown and reboot your computer.
  13. Enable Internet access.
  14. Test.

I am sending you an IM regarding how to download the driver package.

...S

n_scott_pearson
Super User Retired Employee
2,016 Views

Having a problem with your account on IM. Please send me an IM.

...S

rambob
Beginner
2,007 Views

Steve...I’m sorry but I have no idea how to IM on this site. Is there another way to get the archive file?
AlHill
Super User
2,001 Views

Steve sometimes answers to Scott<G>

Look at this screen shot:

AlHill_0-1612315424249.png

 

 

Go to the envelope in the upper right.  Then, to the icon in the lower left.  Now you can make a PM (for Scott).

Doc (not an Intel employee or contractor)

n_scott_pearson
Super User Retired Employee
1,994 Views

Or just 'hey you'.
When I attempted to IM to rambob, I was unable to specify his account. IDK why, but it says Not Found. If he can IM to me, I can respond with info for download.
...S
rambob
Beginner
1,986 Views

Got it, thank you!

DANTE1989
Beginner
1,870 Views

i apologize for the inconvenience, i know i should discuss about this matter elsewhere but.Please send me the latest BIOS for dh77kc.

amirrezat76@gmail.com    

rambob
Beginner
1,965 Views

I’ve unzipped and installed the driver file and uninstalled the wireless adapter, rebooted and now the adapter does not show up in device manager. Scanned for hardware changes, etc but still no wireless-n 1000 adapter in list.
n_scott_pearson
Super User Retired Employee
1,948 Views

Huh? Uninstalled what wireless adapter? Are you exactly following the algorithm I detailed above?

...S

rambob
Beginner
1,942 Views

I did yes...see step 7. Says to locate the adapter in device mgr and uninstall it.
n_scott_pearson
Super User Retired Employee
1,927 Views

Oh, ok, you didn't say that well and had me all confused. I thought you were saying you removed the adapter, not the driver.

So, you uninstalled the driver(s) and then rebooted. Next you invoked the installer executable that I provided to start installing the driver package - but the installer is failing saying that no adapter is present?

Now, throughout all of this, you haven't physically touched the adapter at all, right? At the same time, you are still completely disconnected from the Internet, right?

...S

 

rambob
Beginner
1,919 Views

No...I uninstalled the drivers successfully, ran the install successfully, rebooted and no, I’m not connected to internet nor did I physically remove the card. But the wireless adapter does NOT appear in the network devices section of device manager.
n_scott_pearson
Super User Retired Employee
1,907 Views

Ok, something strange going on here. I need more information. Please download and run the Intel System Support Utility for Windows. Select all data categories, generate the report and then have the tool Save the report to a text file. Don't try to use the tool's Submit capability; it doesn't work. Finally, using the Drag and drop here or browse files to attach dialog below the edit box for the body of your response post, upload and attach this file to the response post.

...S

rambob
Beginner
1,893 Views

n_scott_pearson
Super User Retired Employee
1,416 Views

Ok, let's go through the situation.

The event log data included at the end of the SSU report are telling me that the version of the driver that is installed is not the right version for the Centrino Wireless-N 1000 card. Now, the version of the driver that I provided was from the last release of the wireless drivers that Intel included support for this card. These two points would appear to be in conflict.

After doing some investigation, I discovered that, while this is the right version of the drivers, support for the Centrino Wireless-N 1000 card was only provided for Windows 7 and Windows 8.1. That is, the Windows 10 driver package does not include a driver for this card. In fact, Intel has never provided a Windows 10 driver for the Centrino Wireless-N 1000 card.

According to the Supported Operating Systems for Intel Wireless Products page, Microsoft included inbox support for this adapter in Windows 10. I believe that this inbox support is essentially a port of the Windows 8.1 driver provided by Intel to Windows 10. Now, this driver was provided on a best-effort basis, meaning that if it works, great, but if it doesn't, well, you really have no recourse.

Ok, all that said, what you need to do is uninstall the driver package that you installed and return to the Microsoft-supplied inbox driver. Alternatively, you can either look for a replacement wireless card to put in the laptop (presuming Toshiba didn't include inclusion/exclusion lists in their BIOS) or utilize a USB-based wireless solution.

Sorry I don't have a better answer,

...S

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