Error 0x80004005 installing Intel® Connectivity Performance Suite (ICPS)

[boblinthewild]

I'm getting error 0x80004005 when installing Intel® Connectivity Performance Suite (ICPS). This is a relatively new LG gram system, Intel EVO with Wi-Fi 7, all drivers up to date verified by DSA.

ICPS was installed when I first got the system, but at some point DSA attempted to install an update and it failed with the above error. DSA keeps reporting an update is available, but all further attempts failed with the same error.

I subsequently uninstalled all ICPS drivers and attempted to install a fresh version of ICPS from the Intel driver site. I tried the most current version (50.25.10151.18317) and the two previous versions (40.25.9091.1711, and 40.25.7251). All failed with the same error, which is:

"An invalid condition was encountered: Error 0x80004005. The setup will now abort."

I've run Intel SSU and all appears normal (will attached if desired).

How can I reinstall this software?

BTW, I saw another thread on this board with multiple reports of the same failure as late as December 2025. The resolution described earlier in that post did not work for me, and I assume not for the people reporting later. I'm opening this new post for visibility.

Thanks!

[JeanetteC_Intel]

Hello boblinthewild,

Thank you for posting in Intel Communities.

I understand how important it is to get ICPS working properly again on your LG gram system, especially since it was functioning well before and you've made thorough attempts with multiple versions.

This error is related to licensing and system compatibility issues. I'd like to share this helpful article that addresses this specific error message: https://www.intel.com/content/www/us/en/support/articles/000097102/wireless.html

To ensure that your PC or pre-built system has a license to utilize the software, I recommend contacting your system manufacturer's support team (LG). Since this is a pre-built LG gram system, they can verify the proper licensing and compatibility for Intel software on your specific configuration.

I can help further by checking your system configuration details. Please check your private messages/inbox (including spam and junk folders) for the information we'll need to gather.

Best regards,

JeanetteC.

Intel Customer Support Technician

[boblinthewild]

Continuing to troubleshoot with Support by DM.