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Error to install a new version of driver "Intel Wireless Bluetooth 23.20.0"

SamuelRA
Beginner
1,159 Views

When trying to start the installation of the new version "23.20.0" of the bluetooth driver on my notebook, an error of lack of privileges occurs. For previous versions there is no problem.

 

Note. I am an admin user of the notebook

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Alberto_R_Intel
Employee
947 Views

SamuelRA, Thank you for posting in the Intel® Communities Support.


We will be more than glad to assist you with this matter. 


In order for us to provide the most accurate assistance on this scenario, we just wanted to confirm a few details about your system:

Is this a new computer?

Did you make any recent hardware/software changes that might cause this problem?

The wireless card, did you purchase it separately or did it come installed on the computer?

Is there any particular reason why you need to update the driver?

Does the problem happen at home or in the work environment?

Please attach the SSU report so we can verify further details about the components in your platform, check all the options in the report including the one that says "3rd party software logs":

https://www.intel.com/content/www/us/en/support/articles/000057926/memory-and-storage.html


Any questions, please let me know.


Regards,

Albert R.


Intel Customer Support Technician



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will6
Valued Contributor I
923 Views

Driver package installer is bugged. They remove the driver from their site.

 

Wait for a new one.

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