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Follow up on wi-fi connection randomly dropping.

AlexanderCoxson
Beginner
821 Views

Hello! 
So earlier this year, I posted a question about my issues with my wifi randomly disconnecting from my PC. Since then, I have still been having issues, and I was able to avoid the issue by using a USB adapter. However, the USB adapter was honestly quite cheap and it has now burnt out and is just toast. Below is the previous question I posted and everything I was suggested and I have tried. None of these worked. I have no idea what else to do, as I have even deep cleaned my PC since in case it was somehow a dust issue, but that did nothing. 

https://community.intel.com/t5/Wireless/Internet-Randomly-Disconnects-every-few-hours-on-my-Intel-Dual/m-p/1393585/emcs_t/S2h8ZW1haWx8dG9waWNfc3Vic2NyaXB0aW9ufEw0Szc3WjIzTjFKV0pFfDEzOTM1ODV8U1VCU0NSSVBUSU9OU3xoSw#M42265

All help is IMMENSELY appreciated, as this is very annoying and often gets in the way of homework and gaming. Thank you! 


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7 Replies
Jean_Intel
Employee
807 Views

Hello AlexanderCoxson,


Thank you for posting one more time in the Intel️® communities.  


Since the issue is still present, I would recommend performing a clean installation of the wireless driver. You should know that there are two different types of drivers, generics provided by Intel and Equipment Manufacturer drivers, that are customized to work with each system. Installing this Intel generic graphics driver will overwrite any customized driver from your Computer Manufacturer (OEM). OEM drivers are handpicked, customized, and validated to resolve platform-specific issues, enable features and enhancements, and improve system stability. Intel’s generic graphics drivers are intended for testing. If you want to try them, follow the steps listed below:


• Download and save the driver https://www.intel.com/content/www/us/en/download/19351/windows-10-and-windows-11-wi-fi-drivers-for-intel-wireless-adapters.html

• Disconnect the unit to the internet.

• Uninstall the Wi-Fi driver.

1. Go to Device Manager.

2. Expand the Network Adapters category.

3. Right-click your Intel Wireless Adapter and choose to uninstall it.

4. Make sure the option to Delete the driver software for this device is selected.

5. Repeat steps 1 through 4 until the option to Delete the driver software for this device is greyed out.

• Restart your computer.

• Install the driver downloaded before

Locate the driver you downloaded. Right-click the file you downloaded, and select the option to Run as administrator.


Best regards, 

Jean O.  

Intel Customer Support Technician


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AlexanderCoxson
Beginner
788 Views

Hello Jean_Intel,

I did all the steps and the issue still persists unfortunately. 

Sincerely,
Alexander Coxson

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Jean_Intel
Employee
773 Views

Hello AlexanderCoxson,


Thanks for your response.


Check your Settings for 802.11n Connectivity for your wireless adapters and confirm if they meet our recommended settings. Our recommended configuration and more information on how to change them are listed in this article: https://www.intel.sg/content/www/xa/en/support/articles/000005544/wireless.html


Also, please provide me with a report using the Intel System Support Utility (Intel SSU). It will list your system's information, such as the Operating system, BIOS, and Driver versions, and will help us troubleshoot your issue.  

• Download the Intel SSU (https://www.intel.com/content/www/us/en/download/18377/25293/intel-system-support-utility-for-windows.html)

• Open the application and click on "Scan" to see the system and device information. By default, Intel SSU will take you to the "Summary View." 

• Click on the menu where it says: "Summary" to change it to "Detailed View." 

• To save your scan: click on "Next"; then "Save." 


Best regards, 

Jean O.  

Intel Customer Support Technician


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AlexanderCoxson
Beginner
768 Views

Hello Jean_Intel,

I checked my properties and they were all the exact same at the recommended properties listed. 

I believe I already gave an SSU report on my previous thread, but I will provide an updated one JUST in case. 

Sincerely,
Alexander Coxson 

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Jean_Intel
Employee
765 Views

Hello AlexanderCoxson,


I appreciated your response.


Looking at the SSU report, I noticed that the wireless driver reported being installed on your system is the 19.51.40.1 version. Which indicates that the driver is not up to date. Our latest version is 22.160.0. Please, try one more time our steps to perform a clean installation installing our latest wireless driver:

  • Download and save the driver https://www.intel.com/content/www/us/en/download/19351/windows-10-and-windows-11-wi-fi-drivers-for-i...
  • Disconnect the unit to the internet.
  • Uninstall the Wi-Fi driver.
    • 1. Go to Device Manager.
    • 2. Expand the Network Adapters category.
    • 3. Right-click your Intel Wireless Adapter and choose to uninstall it.
    • 4. Make sure the option to Delete the driver software for this device is selected.
    • 5. Repeat steps 1 through 4 until the option to Delete the driver software for this device is greyed out.
  • Restart your computer.
  • Install the driver downloaded before
  • Locate the driver you downloaded. Right-click the file you downloaded, and select the option to Run as administrator.


Best regards, 

Jean O.  

Intel Customer Support Technician


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Jean_Intel
Employee
756 Views

Hello AlexanderCoxson,


Thank you for posting on the Intel️® communities.  


In order to have a better understanding of your issue, please provide me with the following:


Best regards, 

Jean O.  

Intel Customer Support Technician


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Jean_Intel
Employee
735 Views

Hello AlexanderCoxson,

 

I hope you are doing fine.

 

I have not heard back from you. So we will close this thread. If you need any additional information, submit a new question, as this thread will no longer be monitored.

 

Best regards.

Jean O. 

Intel Customer Support Technician.


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