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Hi, my computer keeps disconnecting from wifi, and I don't know why. How can I solve this problem please ?

ADeAl1
Beginner
‎04-19-2020 06:47 PM
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AlHill
Super User
‎04-19-2020 06:58 PM
992 Views

Do you have a wireless mouse or keyboard?

 

Download, run, and ATTACH (using the paperclip under the toolbar) the results of this utility:

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

 

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ADeAl1
Beginner
‎04-19-2020 07:12 PM
992 Views
In response to AlHill

Hi, I have a keyboard.

In response to AlHill
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AlHill
Super User
‎04-19-2020 07:18 PM
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It is possible your Wireless keyboard is interferring with your WiFi. Both operate at 2.4Ghz.

 

Remove the wireless keyboard and dongle. Use a wired keyboard to test.

 

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AlHill
Super User
‎04-19-2020 08:13 PM
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Turn off your bluetooth and test.

 

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ADeAl1
Beginner
‎04-20-2020 11:04 AM
992 Views

It improved a little bit. Thank you.

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