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I cant fix bluetooth driver


I tried fixing my Intel(R) Wireless Bluetooth(R) driver Ive tried a couple things. I went to this site and found the file for the Bluetooth drive downloaded it and ran a repair to the bluetooth and that worked for a bit. It removes the issue with the bluetooth and moves the error to the generic bluetooth radio I tried doing an update but it already has the best drivers running so I tried manually installing it from files on my computer picked from the list available and still no help code 31 pops up. And to mention whenever I restart my pc the same issue comes up again all Intel(R) Wireless Bluetooth(R) issue comes right back and I have to run the repair all over again. Its like the pc restart just brings the issues right back. The only reason I want this issue resolved is because I hate running wires and have a bluetooth keyboard that cant be connected because of the issue. I attached images of the issue underneath.

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3 Replies
Super User

Did you have another Bluetooth solution installed previously? I have seen this situation when that has occurred.

I believe that you need to do is a clean install of the Wireless and Bluetooth drivers (you have to treat them as a set). Here are instructions for performing this clean install. Note it mentions 'WiFi 6 AX200'; you would substitute this with whatever Intel module you have installed.

  1. If you haven't already, download - but do not install just yet - the latest Bluetooth and WiFi drivers for your adapter. Here are the current links for downloading these drivers: Wireless: https://www.intel.com/content/www/us/en/download/19351 and Bluetooth: https://www.intel.com/content/www/us/en/download/18649
  2. Disable Internet access. Unplug Ethernet cable and/or disable wireless. Keep disabled until told to re-enable.
  3. From the Apps & Features applet, check for instances of Intel PROSet/Wireless Software and Intel Wireless Bluetooth. If none, skip to Step 6.
  4. Uninstall each instance of Intel PROSet/Wireless Software and/or Intel Wireless Bluetooth that is present. When prompted, choose to "Discard Settings".
  5. Manually reboot your computer, keeping Internet access disabled throughout.
  6. From the Device Manager applet, check the Network Adapters section for an entry for Intel Wi-Fi 6 AX200 and check the Bluetooth section for an entry for Intel Wireless Bluetooth that has an intel driver associated with it. If neither is the case, go to Step 10.
  7. Right click on the entry for Intel Wi-Fi 6 AX200 and uninstall it, choosing to (checkmark) Delete the driver software for this device.
  8. Right click on the entry for Intel Wireless Bluetooth and open its properties. If it has an Intel driver associated with it, then uninstall it, choosing to (checkmark) Delete the driver software for this device.
  9. Go to Step 5.
  10. (Optional but recommended) Clean out all temporary files using the Windows Clean Disk tool. Ensure you have enabled cleaning of System Files. I recommend that you then checkmark all categories offered, even if no files currently in this category (so it leaves it set up for next invocation). (Optional but recommended) Clear each of your browsers' cache.
  11. Install the Bluetooth driver package (my rule: always install Bluetooth first).
  12. Install the Wireless driver package.
  13. Manually shutdown and reboot your computer.
  14. Reenable Internet access. Restore Ethernet cable and/or reenable wireless.
  15. Test.

Hope this helps,


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Hello Sanderz,

Thank you for posting on the Intel® communities.

If I may interrupt here, I would like to know if you were able to check the previous post. If you need further assistance, please let us know.


Steven G.

Intel Customer Support Technician.

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Since we have not heard back from you, we will close this thread. If you need any additional information, please submit a new question, as this thread will no longer be monitored.

Best regards,

Steven G.

Intel Customer Support Technician.

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