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EPerk1
Beginner
1,242 Views

I’m getting a message that says problem found with “the intel(r) dual band wireless-ac 7260 adapter. Experiencing driver or hardware related problems”. What needs to be done? It doesn’t give instructions about how to fix it, just that it’s not working.

 
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n_scott_pearson
Super User Retired Employee
355 Views

Let me guess: you just upgraded Windows to 1803 or to 1809? There are recorded issues with Wireless drivers getting screwed up during these upgrades.

 

Regardless, here is something to try:

 

  1. Download the latest Wireless and Bluetooth installation packages from Intel's Download center (https://downloadcenter.intel.com) and save on your system drive. Do not try installing at this point.
  2. Completely disconnect system from internet.
  3. Completely uninstall both the Wireless and Bluetooth packages that are installed.
  4. Reboot.
  5. Install the Bluetooth package.
  6. Install the Wireless package.
  7. Reboot, reconnect internet and test.

 

Hope this helps,

...S