INTEL Wi-Fi 6 AX201 160MHz is not working and not appearing after reinstallation

[Taisiia]

Hello,

The issue started about a week ago when my laptop (at the time Win 10, Lenovo Legion 7 16ITHg6) stopped displaying any Wi-Fi options. Upon looking closely at the device manager, the INTEL Wi-Fi 6 AX201 160MHz driver was displaying error 10. After running through the standard troubleshooting, I started the clean installation of the wireless driver here: https://www.intel.com/content/www/us/en/support/articles/000022173/wireless.html 

However, the issue I am running into now is that no matter which method I try to use to install the driver, it does not appear in the device manager under the "wireless adapters" and does not install.

Because I had no way of connecting to the internet even before I deleted the driver from the device, I have been using a flash drive. However, the problem I run into is that the Intel Wireless Proset installer seems to finish the download successfully but it does not seem to appear in any applications. I tried to download the driver-only IT administrator package too, and while my laptop still displayed that it successfully installed three drivers from the package, I am still not seeing the driver in the device manager return or function. I also tried to download the Lenovo wlan driver from here: 

https://pcsupport.lenovo.com/us/en/products/laptops-and-netbooks/legion-series/legion-7-16ithg6/82k6/82k6006ark/pf32nbck/downloads/ds559136-wlan-driver-intel-realtek-for-windows-11-64-bit-legion-7?category=Networking%3A%20Wireless%20LAN 

Which yielded the same results. 

[IsaacQ_Intel]

Hello Taisiia

Thank you for posting on the Intel️® communities. We would be more than glad to help you with your issue.

In order to have a better understanding of your issue, please provide me with the following:

·      Is this the original adapter that came pre-installed in your system, or have you changed/installed a new adapter recently?

Please download and scan your system using our tool, Intel® System Support Utility so we can help check your system info first. Once finished downloading, open the tool, click on scan 'Everything', click next, then save the system information to a .txt file. Please provide the .txt file.

This document will be necessary to check your entire system, in order to find possible errors or incompatibilities.

Best regards,

Isaac Q. 

Intel Customer Support Technician

[IsaacQ_Intel]

Hello Taisiia,

We hope you are doing fine.

Were you able to check the previous post?

Let us know if you still need assistance.

Best regards,

Isaac Q. 

Intel Customer Support Technician

[IsaacQ_Intel]

Hello Taisiia,

We hope you are doing fine.

We have not heard back from you. So we will close this thread. If you need any additional information, submit a new question, as this thread will no longer be monitored.

Best regards.

Isaac Q.

Intel Customer Support Technician.