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Community Manager
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Installation problems of Windows® 10 Wi-Fi Drivers for End users (exe installation package) version

Installation problems of Windows® 10 Wi-Fi Drivers for End users (exe installation package)

Some customers using specific platform configurations reported random installation issues of Wi-Fi driver version 21.110 of the end user package (exe installation package). Customers were able to solve the problem by installing the Intel® PROSet/Wireless Software and Drivers for IT Admins package following the support of our team on this Wireless community post.

In the future, if there is still any customer having installation problems on the user package (exe installation package) , we recommend installing the latest version of Intel® PROSet/Wireless Software and Drivers for IT Admins package and perform manual driver installation following these steps:

Step 1. Make sure you are downloading the proper version based on your Operating System. (For instance, for Windows® 10 64bit should download WiFi_[ver x.x.x] _Driver64_Win10.zip file)


Step 2. (Optional): Uninstall current Wi-Fi driver if it’s yellow-bang or not working

2.1- Go to Device Manager.

2.2- Expand the Network Adapters category.

2.3- Right-click your Intel Wireless Adapter and choose to uninstall it.

2.4- Make sure to select the option to Delete the driver software for this device.

2.5- Restart your computer


Step 3. Manual driver installation:

3.1- Go to Device manager

3.2- Expand the Network Adapters category

3.3- Right-click your Intel Wireless Adapter and click on Update

3.4- Click on Browse my computer for driver software

3.5- Click on Browse and look for the unzipped folder downloaded for IT driver in step 1

3.6- Click on Select and Click Next, then Windows® should install the driver.

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5 Replies
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Beginner
660 Views

Same Problem here with Version: 21.120.0.9

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Beginner
573 Views

same here

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Beginner
551 Views

02.09.2020 same problem. Can`t update the driver 

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Novice
345 Views

this  does not work on my medion PC , too,   actual  version 19.51.30.1

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Community Manager
54 Views

Hello all,

Our Product Support Engineers just posted that they believe they have resolved the problem experienced with the WIFI drivers. Please see this latest post

https://community.intel.com/t5/Wireless/Installation-problems-of-Windows-10-Wi-Fi-Drivers-version-21... 

 

We appreciate your feedback! Thanks,

Mary T.

Support Community Manager

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