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Beginner
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Intel 8625 AC bluetooth Whether to support BLE protocol communication

If BLE is supported, I use my mobile phone to find a BLE bluetooth device, why can’t I find it, do I need to do something?

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Moderator
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Hello shrimpliao,

Thank you for posting on the Intel® communities.  

To better assist you, I would appreciate if you could provide the following information:

  • Please provide the steps to reproduce this behavior.
  • For how long you’ve been experiencing this situation?
  • Please provide the troubleshooting steps performed so far


To gather your system information please run the following tool and attach the reports generated.   

    

Intel® System Support Utility (Intel® SSU) Download link 

  

1. Open the application and click on "Scan" to see the system and device information. 

2. By default, Intel® SSU will take you to the "Summary View".   

3. Click on the menu where it says "Summary" to change to "Detailed View".   

4. To save your scan, click on "Next", then "Save".   


Esteban D.

Intel Technical Support Technician


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Moderator
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Hello shrimpliao,


Were you able to check the previous post?   

Please let me know if you need further assistance.   

 

Esteban D.  

Intel Technical Support Technician   

 

 


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Moderator
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Hello shrimpliao,

We have not heard back from you. 

If you need any additional information, please submit a new question as this thread will no longer being monitored  

 

Esteban D.  

Intel Technical Support Technician   


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