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db8
Beginner
1,434 Views

Intel AC 7260 bluetooth audio not working

We just purchased 6 of the Intel AC 7260 through Amazon. The wifi works great, however we are unable to get bluetooth over audio working.

I've tried the generic windows drivers, I've tried the newest and oldest Intel drivers, and I've tried the drivers directly from Dell (Precision M6800 Windows 7 64bit).

 

Under Devices & Printers, we are able to pair a bluetooth speaker. It will do the initial connect and install drivers.

However, once it's done that it is no longer paired. The device is sometimes solid colored and sometimes grayed out (double clicking reveals "disconnected" and clicking "connect" results in a failure). If I leave the speaker on, it will intermittently (every few minutes) make a jingle as if it reconnected, but then the light will blink showing it isn't paired.

I've tested this on one other bluetooth speaker and one other bluetooth headset device. In addition, I've tested this on 2 units.

Below is a screenshot of device manager. Note that Bluetooth Remote and Bluetooth Hands-free Audio give Code 10.

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2 Replies
db8
Beginner
141 Views

Notice these devices failing to install from the driver packages.

Allan_J_Intel1
Employee
141 Views

Thanks for joining the Wireless Networking community.

I understand you are having problems with bluetooth audio.

At this stage, let's try removing and re installing any Intel wireless and Wireless Software for Bluetooth from control panel.

Please try the links below for driver downloads:

http://www.intel.com/support/wireless/wtech/proset-ws/sb/CS-034060.htm http://www.intel.com/support/wireless/wtech/proset-ws/sb/CS-034060.htm

http://www.intel.com/support/wireless/wtech/proset-ws/sb/CS-034041.htm http://www.intel.com/support/wireless/wtech/proset-ws/sb/CS-034041.htm

Allan.

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