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ISant7
Beginner
2,047 Views

Intel AC 7260 plus bluetooth not work in windows 10, why?

Hi, I have an Acer Aspire 5920G, recently i bougth Intel Dualband wireless AC 7260 plus bluetooth and it works fine on Windows 8.1, but in this Acer, running windows 10 doesn't work.

Bluetooth works in the two systems.

What can I do???

Thank you in advance.

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5 Replies
ASouz7
Honored Contributor II
315 Views

Santatasan,

Before we go any further we would like to inform you that Intel does support integartions. Please check these links for further assistance: http://www.intel.com/support/wireless/wlan/sb/cs-011644.htm Intel® Wi-Fi Products — Regulatory Information Regarding Hardware Installation or Upgrade and http://www.intel.com/support/wireless/wlan/sb/CS-031167.htm Intel® Wi-Fi Products — Why Doesn't My Laptop Recognize My New Intel® Wireless Adapter?

We advise that you contact your computer manufacturer to see if they have any updates that might help you resolve this issue. Please bear in mind that only your computer manufacturer is entitled to provide the list of wireless adapters that are compatible with your system. http://www.intel.com/support/oems.htm Computer Manufacturer Support

On our best effort to assist you, we recommend the solutions below:

http://www.intel.com/support/wireless/sb/CS-030709.htm?wapkw=wifi+recommended+settings Wireless Networking — What are the Recommended Settings for 802.11n Connectivity?

http://www.intel.com/support/wireless/wlan/sb/CS-025332.htm Intel® Wi-Fi Products — Resolving Wi-Fi Network Connection Issues

http://www.intel.com/support/wireless/wlan/sb/CS-034658.htm Intel® Wi-Fi Products — Quick Checks That Might Improve or Fix Connection Issues

http://www.intel.com/support/wireless/wlan/sb/CS-006321.htm Intel® Wi-Fi Products — Access Point (AP) Firmware Updates May Resolve Wireless Network Issues

http://www.intel.com/support/wireless/wlan/sb/CS-031509.htm Intel® Wi-Fi Products — Possible Interference by Other Wireless Devices May Impact 802.11n Performance

http://www.intel.com/support/wireless/wlan/sb/CS-025393.htm Intel® Wi-Fi Products — What are the Advanced Wi-Fi Adapter Settings?

ISant7
Beginner
315 Views

My computer recognizes Intel Dualband wireless AC 7260 plus bluetooth in Windows 8.1, then this wireless adapter is compatible with my computer. I don't understand why doesn't work in windows 10.

ASouz7
Honored Contributor II
315 Views

santatasan,

As we have informed you privously, we don't suport integration and our first recommendation is for you to check with your computer manufacturer as they are the only ones entitled to provide you a list compatible adapters. On our best effort to help you after you consulted with your OEM to see what they have and if for some reason the solution they have still did not resolve your issue, you can try the following:

1 - Download and save https://downloadcenter.intel.com/download/25279/Intel-PROSet-Wireless-Software-for-Windows-10 Intel® PROSet/Wireless Software for Windows® 10https://downloadcenter.intel.com/download/25279/Intel-PROSet-Wireless-Software-for-Windows-10 File name: Wireless_18.20.0_e164.exe

2 - Go to Control Panel, Programs and Features and Uninstall "Intel® PROSet/Wireless Software", if it is installed. When prompted, choose the option to "Discard settings".

3 - In Control Panel, Device Manager, Network Adapters, right click on the Intel® Dual Band Wireless-AC 7260 and uninstall it. Make sure you mark the option to "Delete the driver software for this device".

4 - Reboot the PC or scan for hardware changes, check device manager and if an older driver is detected and installed, repeat the actions to uninstall and delete it as well. Repeat this process until the OS does not allow deleting the driver, or until the controller shows as Unknown Device.

5 - Then, install the Intel® Wireless driver. During the first steps of PROSet/Wireless installation, make sure to customize the installation and install all the 3 driver components as they improve WiDi functionality.

This is as far as we can go considering this card is not the oen installed by factory. You also may consult the PoP if they have anything that might help you as well.

ISant7
Beginner
315 Views

This solution don't work. When I install windows 10, in the first boot, wifi works, when I reboot don't work

ASouz7
Honored Contributor II
315 Views

santatasan,

Unfortunately Intel does not support integrations and the troubleshooting above is as far as we can go on our side. Please contact your computer manufacturer for further assistance. You can find their contact information by accessing this link: http://www.intel.com/support/oems.htm Computer Manufacturer Support