Intel AC-7265 constantly disconnecting off WiFi. Anyone figure out a fix, or at least sue Intel?

[idata]

It seems pretty much everyone with this wireless card has been suffering from frequent disconnects, unstable connections, and slow speeds. How is there not a solution to this or a recall?

Yes, I've tried changing all the adapter settings to the ones recommended by Intel (2.4 ghz only, 20mhz, roaming aggressiveness low, wmm disabled, etc). Updated to the latest drivers. No change.

Any other solution?

[idata]

nscs, we extracted Wireless_19.2.0_PROSet64.zip ran setup.exe -quiet and this fixed it for us, we deployed this through SCCM. We should not have to use their PROSet installer though. Intel need to fix this!

[idata]

Benji2665,

We are glad to know the this situation has been resolved by using the zip file version.The difference between one and the other is that the zip files contains drivers for all operating systems and IT Admin tools and the other version has the drivers only.Best regards,Aleki

[idata]

nscs,

Please use the IT Admin version as it may help you resolve this situation as it worked for Benji2665. Here is the link: http://www.intel.com/content/www/us/en/support/network-and-i-o/wireless-networking/000017246.html IT Administrator Links for Intel® PROSet/Wireless SoftwareBest regards,Aleki

[idata]

nscs,

We haven't heard from you in a while so we would like to know if the IT Admin package that we have sent you helped you to resolve the issue. Best regards,Aleki

[TBris]

Unfortunately this is still a nightmare. HP Support has been useless. Our systems are continuing to drop wireless access at will. We've updated the latest most recent driver but after 3 or 4 days they return back to their normal state. Very damaging to our environment. Teachers have started to bring in their personal systems so they can work consistently. Very bad business.

[idata]

nscs,

When you say you updated the drivers, could you please be so kind and confirm if you used the IT Admin drivers we have sent you previously? Please let us know as soon as possible.Best regards,Aleki

[idata]

nscs,

Please check your private messages.Best regards,Aleki

[idata]

Is this case being worked on by Intel? We should be able to use just the drivers during imaging but we're unable. If we just use the drivers we see connection delays. This is reproducible and we need it fixed.

Thanks

Ben

[idata]

Benji2665,

Yes, this case is being worked by Intel. Before we go any further, we understand you already have a case open with us that has been already escalated to a higher level of support. Other than the the situation presented in that case we would like to know if you are experiencing any other type of inconvenience that requires our attention. Please don't hesitate to let us know.Best regards,Aleki

[idata]

Hi, the current case is specifically about the connection delay at startup. We do have a few other issues that we'd like assistance with. We see low throughput, about a third of what we'd expect, this may be a Cisco issue though but would appreciate it being investigated. We also see low connection speeds with certain drivers, again possibly a Cisco issue and we have cases open with them also. Our low connection speed issue is instead of seeing a connection speed of 866Mbps we only see it connecting at 173.3Mbps.

Could these issues please be searched internally for other cases, not really keen on the whole try this driver, try that one. This has to have been seen before.

Thanks

Ben

[idata]

Benji2665,

Thank you for the detail. We were wondering if you could let us know the ticket number you have with Cisco* so we can work with them as well if necessary. You can sen this via a private message. Just hover the cursor over my handle and the option for private message will pop up.Please rest assured we are going to look into that for you.Best regards,Aleki

[idata]

Benji2665,

Looking at these low speeds you have informed, it could be associated to many different things. Could you please check if the APs (Access Point) is using a fixed channel? Please, aslo check if the WMM is enabled and make sure that uAPSD is disabled. As soon as you have a chance, please let us know the ticket number you have with Cisco as well as the troubleshooting steps done so we can check with them.Best regards,Aleki

[idata]

Thanks for the additional troubleshooting. Access point channels are managed by the controller, not fixed. WMM is set to allowed on WLAN, uAPSD is disabled.

[idata]

Benji2665,

Thanks for the additional information. We are going to engage additional resources in order to help you with this. We will advise soon.

Best regards,

Aleki

[idata]

Hello Benji2665 and nscs,

Intel has just released a new IT Admin driver package version 19.20.0. could you please be so kind and try it and the let us know if this helped you?For your convenience, here is the link: https://downloadcenter.intel.com/download/26339 Intel® PROSet/Wireless Software and Drivers for IT Admins version 19.20.0Best regards,Aleki

[idata]

Are there release notes? Has this specific issue been addressed? Just checked and we've already used this one and I believe the issue persists.

Thanks

Ben

[idata]

Benji2665,

Thank you for your input. We understand that on post # 21, dated Sept 8th, 2016, you informed that this issue has been resolved for you after you extracted the Wireless_18.2.0_PROSet64.zip used the admin drivers, correct? We would like to know if you are experiencing any other type of new issue and if so, please let us know the details as we have our engineers already engaged on this situation. Please let us know as soon as possible.Best regards,Aleki

[idata]

Hi, we extracted the contents and ran setup -quiet, this includes additional software and isn't something we want to have to do. We should only need to use the drivers and this isn't the case currently. We're doing testing to see if it only occurs when using SCCM to deploy the image.

[idata]

Benji2665,

Thank you for the clarification. Rest assured that we have our engineers working on this. Please keep us posted once you finished your tests. Best regards,Aleki