intel 3165 does not work on 5ghz

[idata]

intel 3165 does not work on 5ghz All methods tried. Driver last. Windows 10 last update. Router Dlink 825AC

[idata]

Hello Myst,

The Intel® Dual Band Wireless-AC 3165 supports 2.4 GHz and 5 GHz. Please check the following items as they may help:

- Make sure you install Ihttps://downloadcenter.intel.com/download/26240/Intel-PROSet-Wireless-Software-and-Drivers-for-Windows-10?product=89450 ntel® PROSet/Wireless Software and Drivers for Windows® 10 [19.10.0]. Or you may try the latest version available from the http://www.intel.com/content/www/us/en/support/topics/OEMs.html Computer Manufacturer Support.

- Apply the configuration from the advisory: http://www.intel.com/content/www/us/en/support/network-and-i-o/wireless-networking/000005544.html Recommended Settings for 802.11n Connectivity.

- Manage your wireless networks and try Adding your 5 GHz network manually.

If the issue persists, please provide the following information:

- Was this adapter built from factory with your PC, or is it a custom upgrade?

- Elaborate on how 5 GHz is not working. (Is the SSID not shown? Does it fail to connect? Is the connection lost after it is established?)

Regards,

Jonathan

[idata]

Sorry, it was a problem with my Dlink's configuration. I did Update and reset to factory to fix the problem.

[idata]

Hello Myst,

We are glad to know you were able to resolve the issue. Feel free to let us know in case you have any other questions.Regards,Jonathan.