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idata
Community Manager
1,692 Views

intel 3165 does not work on 5ghz

intel 3165 does not work on 5ghz All methods tried. Driver last. Windows 10 last update. Router Dlink 825AC

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3 Replies
idata
Community Manager
519 Views

Hello Myst,

The Intel® Dual Band Wireless-AC 3165 supports 2.4 GHz and 5 GHz. Please check the following items as they may help:

- Make sure you install Ihttps://downloadcenter.intel.com/download/26240/Intel-PROSet-Wireless-Software-and-Drivers-for-Windo... ntel® PROSet/Wireless Software and Drivers for Windows® 10 [19.10.0]. Or you may try the latest version available from the http://www.intel.com/content/www/us/en/support/topics/OEMs.html Computer Manufacturer Support.

- Apply the configuration from the advisory: http://www.intel.com/content/www/us/en/support/network-and-i-o/wireless-networking/000005544.html Recommended Settings for 802.11n Connectivity.

- Manage your wireless networks and try Adding your 5 GHz network manually.

If the issue persists, please provide the following information:

- Was this adapter built from factory with your PC, or is it a custom upgrade?

- Elaborate on how 5 GHz is not working. (Is the SSID not shown? Does it fail to connect? Is the connection lost after it is established?)

Regards,

 

Jonathan
idata
Community Manager
519 Views

Sorry, it was a problem with my Dlink's configuration. I did Update and reset to factory to fix the problem.

idata
Community Manager
519 Views

Hello Myst,

 

 

We are glad to know you were able to resolve the issue. Feel free to let us know in case you have any other questions.

 

 

Regards,

 

Jonathan.
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