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Intel AX201 adapter issues with Apple hotspot

sorme
Beginner
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I have a Surface Book 3 that cannot connect to an Apple hotspot. The Surface will try to connect for about 20 seconds and then give the "Can't connect to this network error". It has no problem connecting to an Android hotspot and multiple Wi-Fi networks just not the two Apple devices I have.

 

My surface has an Intel AX201 160MHz version 22.190.0.4

 

the Surface is running the latest version of Windows 10 and the Apple devices are on IOS 16. Is there an IOS update that could've caused this?

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Alberto_R_Intel
Employee
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sorme, Thank you for posting in the Intel® Communities Support.


We will be more than glad to assist you with this matter. 


In order for us to try to find a possible solution for this scenario, we will do further research on this topic. As soon as I get any updates, I will post all the details on this thread.


Regards,

Albert R.


Intel Customer Support Technician



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Alberto_R_Intel
Employee
703 Views

Hello sorme, I just received an update on this matter.


In order to get a possible solution and the proper technical assistance on this scenario, please get in contact directly with Apple Support so they can further assist you:

https://support.apple.com/


Regards,

Albert R.


Intel Customer Support Technician


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