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Intel AX201 ubuntu firmware issue

Kraslavchik
Beginner
2,326 Views

Hello,

My wifi connection on laptop disappears after some time of work (usually from 10min to 1h). Laptop just disconnects from network, and after some time, it "loses" the adapter completely (no wifi adapter found message). Only rebooting helps return it back, but then, the same problem repeats, again and again. I used windows 10 previously, and this problem was on windows as well. I've read a lot of discussions, but nothing helped in my case. (Different firmware versions, disabling power management,  disabling secure boot, etc.). I'm not using dual boot. Ubuntu now is the only OS. 
There are some commands outputs after the problem occurred some time ago:

0. lsb_release -a

No LSB modules are available.
Distributor ID: Ubuntu
Description: Ubuntu 22.04.2 LTS
Release: 22.04
Codename: jammy

1. uname -r

5.15.0-71-generic 

2. lshw -C Network
*-network // sometimes appears to be "DISABLED" when wifi fails, here wasn't
description: Wireless interface
product: Comet Lake PCH CNVi WiFi
vendor: Intel Corporation
physical id: 14.3
bus info: pci@0000:00:14.3
logical name: wlo1
version: 00
serial: 80:45:dd:fe:14:5b
width: 64 bits
clock: 33MHz
capabilities: pm msi pciexpress msix bus_master cap_list ethernet physical wireless
configuration: broadcast=yes driver=iwlwifi driverversion=5.15.0-71-generic firmware=55.d9698065.0 QuZ-a0-hr-b0-55.u latency=0 link=no multicast=yes wireless=IEEE 802.11
resources: iomemory:620-61f irq:16 memory:6203114000-6203117fff


*-network
description: Ethernet interface
product: RTL8111/8168/8411 PCI Express Gigabit Ethernet Controller
vendor: Realtek Semiconductor Co., Ltd.
physical id: 0
bus info: pci@0000:03:00.0
logical name: enp3s0
version: 15
serial: d8:bb:c1:24:cf:cd
capacity: 1Gbit/s
width: 64 bits
clock: 33MHz
capabilities: pm msi pciexpress msix bus_master cap_list ethernet physical tp mii 10bt 10bt-fd 100bt 100bt-fd 1000bt-fd autonegotiation
configuration: autonegotiation=on broadcast=yes driver=r8169 driverversion=5.15.0-71-generic firmware=rtl8168h-2_0.0.2 02/26/15 latency=0 link=no multicast=yes port=twisted pair
resources: irq:16 ioport:3000(size=256) memory:a1204000-a1204fff memory:a1200000-a1203fff

3. rfkill list

1: phy0: Wireless LAN
Soft blocked: no
Hard blocked: no
2: hci0: Bluetooth
Soft blocked: no
Hard blocked: no

4. I tried to use your support tool (Intel® System Support Utility). It can't recognize my wifi adapter even when it's working normally:

./ssu.sh -d=0 -l=0 -m=0 -b=0 -n=1 -os=0 -o=Network_Only.txt -p=0 -c=0 -s=0

This product is not supported on this operating system.
Would you like to try to scan? (y/n)
y
The None missing package is recommended to retrieve ethtool details.
Would you like to try and install it now? (y/n)
y
Reading package lists... Done
Building dependency tree... Done
Reading state information... Done 

then: cat Network_Only.txt 

# SSU Scan Information
Scan Info:
Version:"1.0.0.0"
Scan Date:"2023/07/30"
Scan Time:"14:22:12"

## Scanned Hardware
Computer:
- Networking
Interface docker0:"Not Available"
Interface enp3s0:"Not Available"
Interface wlo1:"Not Available"

 

5. part of logs from "journalctl" when network fails

Jul 04 22:29:33 kraslavchik-GF65-Thin-10UE kernel: iwlwifi 0000:00:14.3: Microcode SW error detected. Restarting 0x0.
Jul 04 22:29:33 kraslavchik-GF65-Thin-10UE kernel: iwlwifi 0000:00:14.3: Start IWL Error Log Dump:
Jul 04 22:29:33 kraslavchik-GF65-Thin-10UE kernel: iwlwifi 0000:00:14.3: Transport status: 0x0000004A, valid: 6
Jul 04 22:29:33 kraslavchik-GF65-Thin-10UE kernel: iwlwifi 0000:00:14.3: Loaded firmware version: 55.d9698065.0 QuZ-a0-hr-b0-55.ucode
Jul 04 22:29:33 kraslavchik-GF65-Thin-10UE kernel: iwlwifi 0000:00:14.3: 0x00000034 | NMI_INTERRUPT_WDG
Jul 04 22:29:33 kraslavchik-GF65-Thin-10UE kernel: iwlwifi 0000:00:14.3: 0x000022F0 | trm_hw_status0
Jul 04 22:29:33 kraslavchik-GF65-Thin-10UE kernel: iwlwifi 0000:00:14.3: 0x00000000 | trm_hw_status1
Jul 04 22:29:33 kraslavchik-GF65-Thin-10UE kernel: iwlwifi 0000:00:14.3: 0x004CA3DE | branchlink2
Jul 04 22:29:33 kraslavchik-GF65-Thin-10UE kernel: iwlwifi 0000:00:14.3: 0x0001A958 | interruptlink1
Jul 04 22:29:33 kraslavchik-GF65-Thin-10UE kernel: iwlwifi 0000:00:14.3: 0x0001A958 | interruptlink2
Jul 04 22:29:33 kraslavchik-GF65-Thin-10UE kernel: iwlwifi 0000:00:14.3: 0x0001010A | data1
Jul 04 22:29:33 kraslavchik-GF65-Thin-10UE kernel: iwlwifi 0000:00:14.3: 0x00000000 | data2
Jul 04 22:29:33 kraslavchik-GF65-Thin-10UE kernel: iwlwifi 0000:00:14.3: 0x00000000 | data3
Jul 04 22:29:33 kraslavchik-GF65-Thin-10UE kernel: iwlwifi 0000:00:14.3: 0x4AC0DF9C | beacon time
Jul 04 22:29:33 kraslavchik-GF65-Thin-10UE kernel: iwlwifi 0000:00:14.3: 0x00000000 | tsf low
Jul 04 22:29:33 kraslavchik-GF65-Thin-10UE kernel: iwlwifi 0000:00:14.3: 0x00000000 | tsf hi
Jul 04 22:29:33 kraslavchik-GF65-Thin-10UE kernel: iwlwifi 0000:00:14.3: 0x00000000 | time gp1
Jul 04 22:29:33 kraslavchik-GF65-Thin-10UE kernel: iwlwifi 0000:00:14.3: 0x224C1603 | time gp2
Jul 04 22:29:33 kraslavchik-GF65-Thin-10UE kernel: iwlwifi 0000:00:14.3: 0x00000001 | uCode revision type
Jul 04 22:29:33 kraslavchik-GF65-Thin-10UE kernel: iwlwifi 0000:00:14.3: 0x00000037 | uCode version major
Jul 04 22:29:33 kraslavchik-GF65-Thin-10UE kernel: iwlwifi 0000:00:14.3: 0xD9698065 | uCode version minor
Jul 04 22:29:33 kraslavchik-GF65-Thin-10UE kernel: iwlwifi 0000:00:14.3: 0x00000351 | hw version
Jul 04 22:29:33 kraslavchik-GF65-Thin-10UE kernel: iwlwifi 0000:00:14.3: 0x00C89004 | board version
Jul 04 22:29:33 kraslavchik-GF65-Thin-10UE kernel: iwlwifi 0000:00:14.3: 0x8050FC19 | hcmd
Jul 04 22:29:33 kraslavchik-GF65-Thin-10UE kernel: iwlwifi 0000:00:14.3: 0x67E28000 | isr0
Jul 04 22:29:33 kraslavchik-GF65-Thin-10UE kernel: iwlwifi 0000:00:14.3: 0x01000000 | isr1
Jul 04 22:29:33 kraslavchik-GF65-Thin-10UE kernel: iwlwifi 0000:00:14.3: 0x08F80002 | isr2
Jul 04 22:29:33 kraslavchik-GF65-Thin-10UE kernel: iwlwifi 0000:00:14.3: 0x0CC37FDF | isr3
Jul 04 22:29:33 kraslavchik-GF65-Thin-10UE kernel: iwlwifi 0000:00:14.3: 0x00000000 | isr4
Jul 04 22:29:33 kraslavchik-GF65-Thin-10UE kernel: iwlwifi 0000:00:14.3: 0x05B4001C | last cmd Id
Jul 04 22:29:33 kraslavchik-GF65-Thin-10UE kernel: iwlwifi 0000:00:14.3: 0x0001010A | wait_event
Jul 04 22:29:33 kraslavchik-GF65-Thin-10UE kernel: iwlwifi 0000:00:14.3: 0x00000188 | l2p_control
Jul 04 22:29:33 kraslavchik-GF65-Thin-10UE kernel: iwlwifi 0000:00:14.3: 0x00000000 | l2p_duration
Jul 04 22:29:33 kraslavchik-GF65-Thin-10UE kernel: iwlwifi 0000:00:14.3: 0x00000000 | l2p_mhvalid
Jul 04 22:29:33 kraslavchik-GF65-Thin-10UE kernel: iwlwifi 0000:00:14.3: 0x00000010 | l2p_addr_match
Jul 04 22:29:33 kraslavchik-GF65-Thin-10UE kernel: iwlwifi 0000:00:14.3: 0x00000009 | lmpm_pmg_sel
Jul 04 22:29:33 kraslavchik-GF65-Thin-10UE kernel: iwlwifi 0000:00:14.3: 0x00000000 | timestamp
Jul 04 22:29:33 kraslavchik-GF65-Thin-10UE kernel: iwlwifi 0000:00:14.3: 0x0000F048 | flow_handler
Jul 04 22:29:33 kraslavchik-GF65-Thin-10UE kernel: iwlwifi 0000:00:14.3: Start IWL Error Log Dump:
Jul 04 22:29:33 kraslavchik-GF65-Thin-10UE kernel: iwlwifi 0000:00:14.3: Transport status: 0x0000004A, valid: 7
Jul 04 22:29:33 kraslavchik-GF65-Thin-10UE kernel: iwlwifi 0000:00:14.3: 0x20000070 | NMI_INTERRUPT_LMAC_FATAL
Jul 04 22:29:33 kraslavchik-GF65-Thin-10UE kernel: iwlwifi 0000:00:14.3: 0x00000000 | umac branchlink1
Jul 04 22:29:33 kraslavchik-GF65-Thin-10UE kernel: iwlwifi 0000:00:14.3: 0x80465D2E | umac branchlink2
Jul 04 22:29:33 kraslavchik-GF65-Thin-10UE kernel: iwlwifi 0000:00:14.3: 0x80480EC8 | umac interruptlink1
Jul 04 22:29:33 kraslavchik-GF65-Thin-10UE kernel: iwlwifi 0000:00:14.3: 0x80480EC8 | umac interruptlink2
Jul 04 22:29:33 kraslavchik-GF65-Thin-10UE kernel: iwlwifi 0000:00:14.3: 0x00000400 | umac data1
Jul 04 22:29:33 kraslavchik-GF65-Thin-10UE kernel: iwlwifi 0000:00:14.3: 0x80480EC8 | umac data2
Jul 04 22:29:33 kraslavchik-GF65-Thin-10UE kernel: iwlwifi 0000:00:14.3: 0x00000000 | umac data3
Jul 04 22:29:33 kraslavchik-GF65-Thin-10UE kernel: iwlwifi 0000:00:14.3: 0x00000037 | umac major
Jul 04 22:29:33 kraslavchik-GF65-Thin-10UE kernel: iwlwifi 0000:00:14.3: 0xD9698065 | umac minor
Jul 04 22:29:33 kraslavchik-GF65-Thin-10UE kernel: iwlwifi 0000:00:14.3: 0x224C1625 | frame pointer
Jul 04 22:29:33 kraslavchik-GF65-Thin-10UE kernel: iwlwifi 0000:00:14.3: 0xC0886270 | stack pointer
Jul 04 22:29:33 kraslavchik-GF65-Thin-10UE kernel: iwlwifi 0000:00:14.3: 0x004D010C | last host cmd
Jul 04 22:29:33 kraslavchik-GF65-Thin-10UE kernel: iwlwifi 0000:00:14.3: 0x00000000 | isr status reg
Jul 04 22:29:33 kraslavchik-GF65-Thin-10UE kernel: iwlwifi 0000:00:14.3: IML/ROM dump:
Jul 04 22:29:33 kraslavchik-GF65-Thin-10UE kernel: iwlwifi 0000:00:14.3: 0x00000003 | IML/ROM error/state
Jul 04 22:29:33 kraslavchik-GF65-Thin-10UE kernel: iwlwifi 0000:00:14.3: 0x00005AF4 | IML/ROM data1
Jul 04 22:29:33 kraslavchik-GF65-Thin-10UE kernel: iwlwifi 0000:00:14.3: 0x00000080 | IML/ROM WFPM_AUTH_KEY_0
Jul 04 22:29:33 kraslavchik-GF65-Thin-10UE kernel: iwlwifi 0000:00:14.3: Fseq Registers:
Jul 04 22:29:33 kraslavchik-GF65-Thin-10UE kernel: iwlwifi 0000:00:14.3: 0x60000041 | FSEQ_ERROR_CODE
Jul 04 22:29:33 kraslavchik-GF65-Thin-10UE kernel: iwlwifi 0000:00:14.3: 0x00290033 | FSEQ_TOP_INIT_VERSION
Jul 04 22:29:33 kraslavchik-GF65-Thin-10UE kernel: iwlwifi 0000:00:14.3: 0x00090006 | FSEQ_CNVIO_INIT_VERSION
Jul 04 22:29:33 kraslavchik-GF65-Thin-10UE kernel: iwlwifi 0000:00:14.3: 0x0000A481 | FSEQ_OTP_VERSION
Jul 04 22:29:33 kraslavchik-GF65-Thin-10UE kernel: iwlwifi 0000:00:14.3: 0x00000003 | FSEQ_TOP_CONTENT_VERSION
Jul 04 22:29:33 kraslavchik-GF65-Thin-10UE kernel: iwlwifi 0000:00:14.3: 0x4552414E | FSEQ_ALIVE_TOKEN
Jul 04 22:29:33 kraslavchik-GF65-Thin-10UE kernel: iwlwifi 0000:00:14.3: 0x20000302 | FSEQ_CNVI_ID
Jul 04 22:29:33 kraslavchik-GF65-Thin-10UE kernel: iwlwifi 0000:00:14.3: 0x01300504 | FSEQ_CNVR_ID
Jul 04 22:29:33 kraslavchik-GF65-Thin-10UE kernel: iwlwifi 0000:00:14.3: 0x20000302 | CNVI_AUX_MISC_CHIP
Jul 04 22:29:33 kraslavchik-GF65-Thin-10UE kernel: iwlwifi 0000:00:14.3: 0x01300504 | CNVR_AUX_MISC_CHIP
Jul 04 22:29:33 kraslavchik-GF65-Thin-10UE kernel: iwlwifi 0000:00:14.3: 0x05B0905B | CNVR_SCU_SD_REGS_SD_REG_DIG_DCDC_VTRIM
Jul 04 22:29:33 kraslavchik-GF65-Thin-10UE kernel: iwlwifi 0000:00:14.3: 0x0000025B | CNVR_SCU_SD_REGS_SD_REG_ACTIVE_VDIG_MIRROR
Jul 04 22:29:33 kraslavchik-GF65-Thin-10UE kernel: iwlwifi 0000:00:14.3: WRT: Collecting data: ini trigger 4 fired (delay=0ms).
Jul 04 22:29:33 kraslavchik-GF65-Thin-10UE kernel: ieee80211 phy0: Hardware restart was requested
Jul 04 22:29:34 kraslavchik-GF65-Thin-10UE kernel: iwlwifi 0000:00:14.3: SecBoot CPU1 Status: 0x59db, CPU2 Status: 0x3
Jul 04 22:29:34 kraslavchik-GF65-Thin-10UE kernel: iwlwifi 0000:00:14.3: UMAC PC: 0x80480ec8
Jul 04 22:29:34 kraslavchik-GF65-Thin-10UE kernel: iwlwifi 0000:00:14.3: LMAC PC: 0x163b6
Jul 04 22:29:34 kraslavchik-GF65-Thin-10UE kernel: iwlwifi 0000:00:14.3: WRT: Collecting data: ini trigger 13 fired (delay=0ms).
Jul 04 22:29:34 kraslavchik-GF65-Thin-10UE kernel: iwlwifi 0000:00:14.3: Loaded firmware version: 55.d9698065.0 QuZ-a0-hr-b0-55.ucode
Jul 04 22:29:34 kraslavchik-GF65-Thin-10UE kernel: iwlwifi 0000:00:14.3: 0x00000000 | ADVANCED_SYSASSERT
Jul 04 22:29:34 kraslavchik-GF65-Thin-10UE kernel: iwlwifi 0000:00:14.3: 0x00000000 | trm_hw_status0
Jul 04 22:29:34 kraslavchik-GF65-Thin-10UE kernel: iwlwifi 0000:00:14.3: 0x00000000 | trm_hw_status1
Jul 04 22:29:34 kraslavchik-GF65-Thin-10UE kernel: iwlwifi 0000:00:14.3: 0x00000000 | branchlink2
Jul 04 22:29:34 kraslavchik-GF65-Thin-10UE kernel: iwlwifi 0000:00:14.3: 0x00000000 | interruptlink1
Jul 04 22:29:34 kraslavchik-GF65-Thin-10UE kernel: iwlwifi 0000:00:14.3: 0x00000000 | interruptlink2
Jul 04 22:29:34 kraslavchik-GF65-Thin-10UE kernel: iwlwifi 0000:00:14.3: 0x00000000 | data1
Jul 04 22:29:34 kraslavchik-GF65-Thin-10UE kernel: iwlwifi 0000:00:14.3: 0x00000000 | data2
Jul 04 22:29:34 kraslavchik-GF65-Thin-10UE kernel: iwlwifi 0000:00:14.3: 0x00000000 | data3
Jul 04 22:29:34 kraslavchik-GF65-Thin-10UE kernel: iwlwifi 0000:00:14.3: 0x00000000 | beacon time
Jul 04 22:29:34 kraslavchik-GF65-Thin-10UE kernel: iwlwifi 0000:00:14.3: 0x00000000 | tsf low
Jul 04 22:29:34 kraslavchik-GF65-Thin-10UE kernel: iwlwifi 0000:00:14.3: 0x00000000 | tsf hi
Jul 04 22:29:34 kraslavchik-GF65-Thin-10UE kernel: iwlwifi 0000:00:14.3: 0x00000000 | time gp1
Jul 04 22:29:34 kraslavchik-GF65-Thin-10UE kernel: iwlwifi 0000:00:14.3: 0x00000000 | time gp2
Jul 04 22:29:34 kraslavchik-GF65-Thin-10UE kernel: iwlwifi 0000:00:14.3: 0x00000000 | uCode revision type
Jul 04 22:29:34 kraslavchik-GF65-Thin-10UE kernel: iwlwifi 0000:00:14.3: 0x00000000 | uCode version major
Jul 04 22:29:34 kraslavchik-GF65-Thin-10UE kernel: iwlwifi 0000:00:14.3: 0x00000000 | uCode version minor
Jul 04 22:29:34 kraslavchik-GF65-Thin-10UE kernel: iwlwifi 0000:00:14.3: 0x00000000 | hw version
Jul 04 22:29:34 kraslavchik-GF65-Thin-10UE kernel: iwlwifi 0000:00:14.3: 0x00000000 | board version
Jul 04 22:29:34 kraslavchik-GF65-Thin-10UE kernel: iwlwifi 0000:00:14.3: 0x00000000 | hcmd
Jul 04 22:29:34 kraslavchik-GF65-Thin-10UE kernel: iwlwifi 0000:00:14.3: 0x00000000 | isr0
Jul 04 22:29:34 kraslavchik-GF65-Thin-10UE kernel: iwlwifi 0000:00:14.3: 0x00000000 | isr1
Jul 04 22:29:34 kraslavchik-GF65-Thin-10UE kernel: iwlwifi 0000:00:14.3: 0x00000000 | isr2
Jul 04 22:29:34 kraslavchik-GF65-Thin-10UE kernel: iwlwifi 0000:00:14.3: 0x00000000 | isr3
Jul 04 22:29:34 kraslavchik-GF65-Thin-10UE kernel: iwlwifi 0000:00:14.3: 0x00000000 | isr4
Jul 04 22:29:34 kraslavchik-GF65-Thin-10UE kernel: iwlwifi 0000:00:14.3: 0x00000000 | last cmd Id
Jul 04 22:29:34 kraslavchik-GF65-Thin-10UE kernel: iwlwifi 0000:00:14.3: 0x00000000 | wait_event
Jul 04 22:29:34 kraslavchik-GF65-Thin-10UE kernel: iwlwifi 0000:00:14.3: 0x00000000 | l2p_control
Jul 04 22:29:34 kraslavchik-GF65-Thin-10UE kernel: iwlwifi 0000:00:14.3: 0x00000000 | l2p_duration
Jul 04 22:29:34 kraslavchik-GF65-Thin-10UE kernel: iwlwifi 0000:00:14.3: 0x00000000 | l2p_mhvalid
Jul 04 22:29:34 kraslavchik-GF65-Thin-10UE kernel: iwlwifi 0000:00:14.3: 0x00000000 | l2p_addr_match
Jul 04 22:29:34 kraslavchik-GF65-Thin-10UE kernel: iwlwifi 0000:00:14.3: 0x00000000 | lmpm_pmg_sel
Jul 04 22:29:34 kraslavchik-GF65-Thin-10UE kernel: iwlwifi 0000:00:14.3: 0x00000000 | timestamp
Jul 04 22:29:34 kraslavchik-GF65-Thin-10UE kernel: iwlwifi 0000:00:14.3: 0x00000000 | flow_handler
Jul 04 22:29:34 kraslavchik-GF65-Thin-10UE kernel: iwlwifi 0000:00:14.3: Start IWL Error Log Dump:
Jul 04 22:29:34 kraslavchik-GF65-Thin-10UE kernel: iwlwifi 0000:00:14.3: Transport status: 0x00000042, valid: 7
Jul 04 22:29:34 kraslavchik-GF65-Thin-10UE kernel: iwlwifi 0000:00:14.3: 0x20000066 | NMI_INTERRUPT_HOST
Jul 04 22:29:34 kraslavchik-GF65-Thin-10UE kernel: iwlwifi 0000:00:14.3: 0x00000000 | umac branchlink1
Jul 04 22:29:34 kraslavchik-GF65-Thin-10UE kernel: iwlwifi 0000:00:14.3: 0x80465D2E | umac branchlink2
Jul 04 22:29:34 kraslavchik-GF65-Thin-10UE kernel: iwlwifi 0000:00:14.3: 0x80480EC8 | umac interruptlink1
Jul 04 22:29:34 kraslavchik-GF65-Thin-10UE kernel: iwlwifi 0000:00:14.3: 0x80480EC8 | umac interruptlink2
Jul 04 22:29:34 kraslavchik-GF65-Thin-10UE kernel: iwlwifi 0000:00:14.3: 0x01000000 | umac data1
Jul 04 22:29:34 kraslavchik-GF65-Thin-10UE kernel: iwlwifi 0000:00:14.3: 0x80480EC8 | umac data2
Jul 04 22:29:34 kraslavchik-GF65-Thin-10UE kernel: iwlwifi 0000:00:14.3: 0x00000000 | umac data3
Jul 04 22:29:34 kraslavchik-GF65-Thin-10UE kernel: iwlwifi 0000:00:14.3: 0x00000037 | umac major
Jul 04 22:29:34 kraslavchik-GF65-Thin-10UE kernel: iwlwifi 0000:00:14.3: 0xD9698065 | umac minor
Jul 04 22:29:34 kraslavchik-GF65-Thin-10UE kernel: iwlwifi 0000:00:14.3: 0x000F9DC3 | frame pointer
Jul 04 22:29:34 kraslavchik-GF65-Thin-10UE kernel: iwlwifi 0000:00:14.3: 0xC0886270 | stack pointer
Jul 04 22:29:34 kraslavchik-GF65-Thin-10UE kernel: iwlwifi 0000:00:14.3: 0x00000000 | last host cmd
Jul 04 22:29:34 kraslavchik-GF65-Thin-10UE kernel: iwlwifi 0000:00:14.3: 0x00000000 | isr status reg
Jul 04 22:29:34 kraslavchik-GF65-Thin-10UE kernel: iwlwifi 0000:00:14.3: IML/ROM dump:
Jul 04 22:29:34 kraslavchik-GF65-Thin-10UE kernel: iwlwifi 0000:00:14.3: 0x00000003 | IML/ROM error/state
Jul 04 22:29:34 kraslavchik-GF65-Thin-10UE kernel: iwlwifi 0000:00:14.3: 0x000059DB | IML/ROM data1
Jul 04 22:29:34 kraslavchik-GF65-Thin-10UE kernel: iwlwifi 0000:00:14.3: 0x00000080 | IML/ROM WFPM_AUTH_KEY_0
Jul 04 22:29:34 kraslavchik-GF65-Thin-10UE kernel: iwlwifi 0000:00:14.3: Fseq Registers:
Jul 04 22:29:34 kraslavchik-GF65-Thin-10UE kernel: iwlwifi 0000:00:14.3: 0x60000000 | FSEQ_ERROR_CODE
Jul 04 22:29:34 kraslavchik-GF65-Thin-10UE kernel: iwlwifi 0000:00:14.3: 0x80290033 | FSEQ_TOP_INIT_VERSION
Jul 04 22:29:34 kraslavchik-GF65-Thin-10UE kernel: iwlwifi 0000:00:14.3: 0x00090006 | FSEQ_CNVIO_INIT_VERSION
Jul 04 22:29:34 kraslavchik-GF65-Thin-10UE kernel: iwlwifi 0000:00:14.3: 0x0000A481 | FSEQ_OTP_VERSION
Jul 04 22:29:34 kraslavchik-GF65-Thin-10UE kernel: iwlwifi 0000:00:14.3: 0x00000003 | FSEQ_TOP_CONTENT_VERSION
Jul 04 22:29:34 kraslavchik-GF65-Thin-10UE kernel: iwlwifi 0000:00:14.3: 0x4552414E | FSEQ_ALIVE_TOKEN
Jul 04 22:29:34 kraslavchik-GF65-Thin-10UE kernel: iwlwifi 0000:00:14.3: 0x20000302 | FSEQ_CNVI_ID
Jul 04 22:29:34 kraslavchik-GF65-Thin-10UE kernel: iwlwifi 0000:00:14.3: 0x01300504 | FSEQ_CNVR_ID
Jul 04 22:29:34 kraslavchik-GF65-Thin-10UE kernel: iwlwifi 0000:00:14.3: 0x20000302 | CNVI_AUX_MISC_CHIP
Jul 04 22:29:34 kraslavchik-GF65-Thin-10UE kernel: iwlwifi 0000:00:14.3: 0x01300504 | CNVR_AUX_MISC_CHIP
Jul 04 22:29:34 kraslavchik-GF65-Thin-10UE kernel: iwlwifi 0000:00:14.3: 0x05B0905B | CNVR_SCU_SD_REGS_SD_REG_DIG_DCDC_VTRIM
Jul 04 22:29:34 kraslavchik-GF65-Thin-10UE kernel: iwlwifi 0000:00:14.3: 0x0000025B | CNVR_SCU_SD_REGS_SD_REG_ACTIVE_VDIG_MIRROR
Jul 04 22:29:34 kraslavchik-GF65-Thin-10UE kernel: iwlwifi 0000:00:14.3: Failed to start RT ucode: -110
Jul 04 22:29:34 kraslavchik-GF65-Thin-10UE kernel: iwlwifi 0000:00:14.3: Failed to start RT ucode: -110
Jul 04 22:29:34 kraslavchik-GF65-Thin-10UE kernel: iwlwifi 0000:00:14.3: WRT: Collecting data: ini trigger 13 fired (delay=0ms).
Jul 04 22:29:35 kraslavchik-GF65-Thin-10UE kernel: iwlwifi 0000:00:14.3: mac start retry 0
Jul 04 22:29:35 kraslavchik-GF65-Thin-10UE kernel: ------------[ cut here ]------------
Jul 04 22:29:35 kraslavchik-GF65-Thin-10UE kernel: Hardware became unavailable during restart.
Jul 04 22:29:35 kraslavchik-GF65-Thin-10UE kernel: WARNING: CPU: 9 PID: 182 at net/mac80211/util.c:2373 ieee80211_reconfig+0x49b/0x1050 [mac80211]


6. dmesg | grep iwlwifi

[ 1.995345] iwlwifi 0000:00:14.3: enabling device (0000 -> 0002)
[ 2.004004] iwlwifi 0000:00:14.3: Direct firmware load for iwlwifi-QuZ-a0-hr-b0-66.ucode failed with error -2
[ 2.004161] iwlwifi 0000:00:14.3: Direct firmware load for iwlwifi-QuZ-a0-hr-b0-65.ucode failed with error -2
[ 2.004217] iwlwifi 0000:00:14.3: Direct firmware load for iwlwifi-QuZ-a0-hr-b0-64.ucode failed with error -2
[ 2.004345] iwlwifi 0000:00:14.3: Direct firmware load for iwlwifi-QuZ-a0-hr-b0-63.ucode failed with error -2
[ 2.004479] iwlwifi 0000:00:14.3: Direct firmware load for iwlwifi-QuZ-a0-hr-b0-62.ucode failed with error -2
[ 2.004603] iwlwifi 0000:00:14.3: Direct firmware load for iwlwifi-QuZ-a0-hr-b0-61.ucode failed with error -2
[ 2.004765] iwlwifi 0000:00:14.3: Direct firmware load for iwlwifi-QuZ-a0-hr-b0-60.ucode failed with error -2
[ 2.004782] iwlwifi 0000:00:14.3: Direct firmware load for iwlwifi-QuZ-a0-hr-b0-59.ucode failed with error -2
[ 2.004856] iwlwifi 0000:00:14.3: Direct firmware load for iwlwifi-QuZ-a0-hr-b0-58.ucode failed with error -2
[ 2.004948] iwlwifi 0000:00:14.3: Direct firmware load for iwlwifi-QuZ-a0-hr-b0-57.ucode failed with error -2
[ 2.004977] iwlwifi 0000:00:14.3: Direct firmware load for iwlwifi-QuZ-a0-hr-b0-56.ucode failed with error -2
[ 2.007165] iwlwifi 0000:00:14.3: api flags index 2 larger than supported by driver
[ 2.007186] iwlwifi 0000:00:14.3: TLV_FW_FSEQ_VERSION: FSEQ Version: 65.3.35.22
[ 2.007192] iwlwifi 0000:00:14.3: Found debug destination: EXTERNAL_DRAM
[ 2.007195] iwlwifi 0000:00:14.3: Found debug configuration: 0
[ 2.007563] iwlwifi 0000:00:14.3: loaded firmware version 55.d9698065.0 QuZ-a0-hr-b0-55.ucode op_mode iwlmvm
[ 2.085235] iwlwifi 0000:00:14.3: Detected Intel(R) Wi-Fi 6 AX201 160MHz, REV=0x354
[ 2.203856] iwlwifi 0000:00:14.3: Detected RF HR B5, rfid=0x10a100
[ 2.267894] iwlwifi 0000:00:14.3: base HW address: 80:45:dd:fe:14:5b
[ 2.267918] WARNING: CPU: 5 PID: 547 at drivers/net/wireless/intel/iwlwifi/iwl-nvm-parse.c:697 iwl_init_he_hw_capab+0x2f7/0x310 [iwlwifi]
[ 2.267932] Modules linked in: snd_sof_pci_intel_cnl snd_sof_intel_hda_common soundwire_intel soundwire_generic_allocation soundwire_cadence snd_sof_intel_hda joydev snd_sof_pci snd_sof_xtensa_dsp snd_sof snd_soc_hdac_hda snd_hda_ext_core snd_soc_acpi_intel_match snd_soc_acpi intel_rapl_msr(+) chromeos_pstore(-) soundwire_bus ledtrig_audio snd_soc_core mei_hdcp(+) snd_compress ac97_bus snd_hda_codec_hdmi gpio_keys snd_pcm_dmaengine intel_rapl_common intel_tcc_cooling x86_pkg_temp_thermal nls_iso8859_1 snd_hda_intel intel_powerclamp coretemp snd_intel_dspcfg snd_intel_sdw_acpi snd_hda_codec snd_hda_core snd_hwdep i915(+) kvm_intel snd_pcm snd_seq_midi snd_seq_midi_event iwlmvm(+) kvm snd_rawmidi mac80211 crct10dif_pclmul ghash_clmulni_intel aesni_intel ttm snd_seq crypto_simd libarc4 btusb cryptd drm_kms_helper snd_seq_device btrtl rapl btbcm cec btintel iwlwifi snd_timer rc_core i2c_algo_bit intel_cstate input_leds bluetooth fb_sys_fops syscopyarea snd mei_me ecdh_generic msi_wmi
[ 2.267982] RIP: 0010:iwl_init_he_hw_capab+0x2f7/0x310 [iwlwifi]
[ 2.268003] iwl_init_sbands+0x252/0x2c0 [iwlwifi]
[ 2.268012] iwl_get_nvm+0x23c/0x2e0 [iwlwifi]
[ 2.268072] _iwl_op_mode_start+0x75/0xe0 [iwlwifi]
[ 2.268080] iwl_opmode_register+0x6d/0xe0 [iwlwifi]
[ 2.280735] iwlwifi 0000:00:14.3: iwlmvm doesn't allow to disable BT Coex, check bt_coex_active module parameter
[ 2.283632] iwlwifi 0000:00:14.3 wlo1: renamed from wlan0
[ 4.641561] UBSAN: shift-out-of-bounds in /build/linux-9VS136/linux-5.15.0/drivers/net/wireless/intel/iwlwifi/mvm/sta.c:2027:53
[ 33.754697] iwlwifi 0000:00:14.3: RF_KILL bit toggled to enable radio.
[ 610.852488] iwlwifi 0000:00:14.3: Microcode SW error detected. Restarting 0x0.
[ 610.852580] iwlwifi 0000:00:14.3: Start IWL Error Log Dump:
[ 610.852585] iwlwifi 0000:00:14.3: Transport status: 0x0000004A, valid: 6
[ 610.852593] iwlwifi 0000:00:14.3: Loaded firmware version: 55.d9698065.0 QuZ-a0-hr-b0-55.ucode
[ 610.852599] iwlwifi 0000:00:14.3: 0x00000034 | NMI_INTERRUPT_WDG
[ 610.852605] iwlwifi 0000:00:14.3: 0x000022F0 | trm_hw_status0
[ 610.852610] iwlwifi 0000:00:14.3: 0x00000000 | trm_hw_status1
[ 610.852615] iwlwifi 0000:00:14.3: 0x004CA3DE | branchlink2
[ 610.852620] iwlwifi 0000:00:14.3: 0x0001A958 | interruptlink1
[ 610.852625] iwlwifi 0000:00:14.3: 0x0001A958 | interruptlink2
[ 610.852629] iwlwifi 0000:00:14.3: 0x0001010A | data1
[ 610.852633] iwlwifi 0000:00:14.3: 0x00000000 | data2
[ 610.852637] iwlwifi 0000:00:14.3: 0x00000000 | data3
[ 610.852641] iwlwifi 0000:00:14.3: 0x4AC0DF9C | beacon time
[ 610.852646] iwlwifi 0000:00:14.3: 0x00000000 | tsf low
[ 610.852650] iwlwifi 0000:00:14.3: 0x00000000 | tsf hi
[ 610.852654] iwlwifi 0000:00:14.3: 0x00000000 | time gp1
[ 610.852658] iwlwifi 0000:00:14.3: 0x224C1603 | time gp2
[ 610.852662] iwlwifi 0000:00:14.3: 0x00000001 | uCode revision type
[ 610.852666] iwlwifi 0000:00:14.3: 0x00000037 | uCode version major
[ 610.852671] iwlwifi 0000:00:14.3: 0xD9698065 | uCode version minor
[ 610.852675] iwlwifi 0000:00:14.3: 0x00000351 | hw version
[ 610.852680] iwlwifi 0000:00:14.3: 0x00C89004 | board version
[ 610.852684] iwlwifi 0000:00:14.3: 0x8050FC19 | hcmd
[ 610.852689] iwlwifi 0000:00:14.3: 0x67E28000 | isr0
[ 610.852692] iwlwifi 0000:00:14.3: 0x01000000 | isr1
[ 610.852697] iwlwifi 0000:00:14.3: 0x08F80002 | isr2
[ 610.852701] iwlwifi 0000:00:14.3: 0x0CC37FDF | isr3
[ 610.852705] iwlwifi 0000:00:14.3: 0x00000000 | isr4
[ 610.852709] iwlwifi 0000:00:14.3: 0x05B4001C | last cmd Id
[ 610.852713] iwlwifi 0000:00:14.3: 0x0001010A | wait_event
[ 610.852717] iwlwifi 0000:00:14.3: 0x00000188 | l2p_control
[ 610.852722] iwlwifi 0000:00:14.3: 0x00000000 | l2p_duration
[ 610.852726] iwlwifi 0000:00:14.3: 0x00000000 | l2p_mhvalid
[ 610.852730] iwlwifi 0000:00:14.3: 0x00000010 | l2p_addr_match
[ 610.852734] iwlwifi 0000:00:14.3: 0x00000009 | lmpm_pmg_sel
[ 610.852738] iwlwifi 0000:00:14.3: 0x00000000 | timestamp
[ 610.852743] iwlwifi 0000:00:14.3: 0x0000F048 | flow_handler
[ 610.852784] iwlwifi 0000:00:14.3: Start IWL Error Log Dump:
[ 610.852788] iwlwifi 0000:00:14.3: Transport status: 0x0000004A, valid: 7
[ 610.852794] iwlwifi 0000:00:14.3: 0x20000070 | NMI_INTERRUPT_LMAC_FATAL
[ 610.852799] iwlwifi 0000:00:14.3: 0x00000000 | umac branchlink1
[ 610.852803] iwlwifi 0000:00:14.3: 0x80465D2E | umac branchlink2
[ 610.852808] iwlwifi 0000:00:14.3: 0x80480EC8 | umac interruptlink1
[ 610.852812] iwlwifi 0000:00:14.3: 0x80480EC8 | umac interruptlink2
[ 610.852816] iwlwifi 0000:00:14.3: 0x00000400 | umac data1
[ 610.852820] iwlwifi 0000:00:14.3: 0x80480EC8 | umac data2
[ 610.852824] iwlwifi 0000:00:14.3: 0x00000000 | umac data3
[ 610.852828] iwlwifi 0000:00:14.3: 0x00000037 | umac major
[ 610.852833] iwlwifi 0000:00:14.3: 0xD9698065 | umac minor
[ 610.852837] iwlwifi 0000:00:14.3: 0x224C1625 | frame pointer
[ 610.852841] iwlwifi 0000:00:14.3: 0xC0886270 | stack pointer
[ 610.852845] iwlwifi 0000:00:14.3: 0x004D010C | last host cmd
[ 610.852849] iwlwifi 0000:00:14.3: 0x00000000 | isr status reg
[ 610.852875] iwlwifi 0000:00:14.3: IML/ROM dump:
[ 610.852878] iwlwifi 0000:00:14.3: 0x00000003 | IML/ROM error/state
[ 610.852908] iwlwifi 0000:00:14.3: 0x00005AF4 | IML/ROM data1
[ 610.852933] iwlwifi 0000:00:14.3: 0x00000080 | IML/ROM WFPM_AUTH_KEY_0
[ 610.852955] iwlwifi 0000:00:14.3: Fseq Registers:
[ 610.852974] iwlwifi 0000:00:14.3: 0x60000041 | FSEQ_ERROR_CODE
[ 610.852993] iwlwifi 0000:00:14.3: 0x00290033 | FSEQ_TOP_INIT_VERSION
[ 610.853013] iwlwifi 0000:00:14.3: 0x00090006 | FSEQ_CNVIO_INIT_VERSION
[ 610.853032] iwlwifi 0000:00:14.3: 0x0000A481 | FSEQ_OTP_VERSION
[ 610.853052] iwlwifi 0000:00:14.3: 0x00000003 | FSEQ_TOP_CONTENT_VERSION
[ 610.853072] iwlwifi 0000:00:14.3: 0x4552414E | FSEQ_ALIVE_TOKEN
[ 610.853091] iwlwifi 0000:00:14.3: 0x20000302 | FSEQ_CNVI_ID
[ 610.853110] iwlwifi 0000:00:14.3: 0x01300504 | FSEQ_CNVR_ID
[ 610.853130] iwlwifi 0000:00:14.3: 0x20000302 | CNVI_AUX_MISC_CHIP
[ 610.853151] iwlwifi 0000:00:14.3: 0x01300504 | CNVR_AUX_MISC_CHIP
[ 610.853171] iwlwifi 0000:00:14.3: 0x05B0905B | CNVR_SCU_SD_REGS_SD_REG_DIG_DCDC_VTRIM
[ 610.853191] iwlwifi 0000:00:14.3: 0x0000025B | CNVR_SCU_SD_REGS_SD_REG_ACTIVE_VDIG_MIRROR
[ 610.853317] iwlwifi 0000:00:14.3: WRT: Collecting data: ini trigger 4 fired (delay=0ms).
[ 612.257777] iwlwifi 0000:00:14.3: SecBoot CPU1 Status: 0x59db, CPU2 Status: 0x3
[ 612.257807] iwlwifi 0000:00:14.3: UMAC PC: 0x80480ec8
[ 612.257831] iwlwifi 0000:00:14.3: LMAC PC: 0x163b6
[ 612.257835] iwlwifi 0000:00:14.3: WRT: Collecting data: ini trigger 13 fired (delay=0ms).
[ 612.258928] iwlwifi 0000:00:14.3: Loaded firmware version: 55.d9698065.0 QuZ-a0-hr-b0-55.ucode
[ 612.258931] iwlwifi 0000:00:14.3: 0x00000000 | ADVANCED_SYSASSERT
[ 612.258935] iwlwifi 0000:00:14.3: 0x00000000 | trm_hw_status0
[ 612.258937] iwlwifi 0000:00:14.3: 0x00000000 | trm_hw_status1
[ 612.258939] iwlwifi 0000:00:14.3: 0x00000000 | branchlink2
[ 612.258941] iwlwifi 0000:00:14.3: 0x00000000 | interruptlink1
[ 612.258943] iwlwifi 0000:00:14.3: 0x00000000 | interruptlink2
[ 612.258945] iwlwifi 0000:00:14.3: 0x00000000 | data1
[ 612.258947] iwlwifi 0000:00:14.3: 0x00000000 | data2
[ 612.258949] iwlwifi 0000:00:14.3: 0x00000000 | data3
[ 612.258951] iwlwifi 0000:00:14.3: 0x00000000 | beacon time
[ 612.258953] iwlwifi 0000:00:14.3: 0x00000000 | tsf low
[ 612.258955] iwlwifi 0000:00:14.3: 0x00000000 | tsf hi
[ 612.258957] iwlwifi 0000:00:14.3: 0x00000000 | time gp1
[ 612.258959] iwlwifi 0000:00:14.3: 0x00000000 | time gp2
[ 612.258961] iwlwifi 0000:00:14.3: 0x00000000 | uCode revision type
[ 612.258963] iwlwifi 0000:00:14.3: 0x00000000 | uCode version major
[ 612.258965] iwlwifi 0000:00:14.3: 0x00000000 | uCode version minor
[ 612.258967] iwlwifi 0000:00:14.3: 0x00000000 | hw version
[ 612.258969] iwlwifi 0000:00:14.3: 0x00000000 | board version
[ 612.258971] iwlwifi 0000:00:14.3: 0x00000000 | hcmd
[ 612.258973] iwlwifi 0000:00:14.3: 0x00000000 | isr0
[ 612.258975] iwlwifi 0000:00:14.3: 0x00000000 | isr1
[ 612.258977] iwlwifi 0000:00:14.3: 0x00000000 | isr2
[ 612.258979] iwlwifi 0000:00:14.3: 0x00000000 | isr3
[ 612.258981] iwlwifi 0000:00:14.3: 0x00000000 | isr4
[ 612.258983] iwlwifi 0000:00:14.3: 0x00000000 | last cmd Id
[ 612.258985] iwlwifi 0000:00:14.3: 0x00000000 | wait_event
[ 612.258987] iwlwifi 0000:00:14.3: 0x00000000 | l2p_control
[ 612.258989] iwlwifi 0000:00:14.3: 0x00000000 | l2p_duration
[ 612.258991] iwlwifi 0000:00:14.3: 0x00000000 | l2p_mhvalid
[ 612.258993] iwlwifi 0000:00:14.3: 0x00000000 | l2p_addr_match
[ 612.258995] iwlwifi 0000:00:14.3: 0x00000000 | lmpm_pmg_sel
[ 612.258997] iwlwifi 0000:00:14.3: 0x00000000 | timestamp
[ 612.258999] iwlwifi 0000:00:14.3: 0x00000000 | flow_handler
[ 612.259036] iwlwifi 0000:00:14.3: Start IWL Error Log Dump:
[ 612.259038] iwlwifi 0000:00:14.3: Transport status: 0x00000042, valid: 7
[ 612.259041] iwlwifi 0000:00:14.3: 0x20000066 | NMI_INTERRUPT_HOST
[ 612.259044] iwlwifi 0000:00:14.3: 0x00000000 | umac branchlink1
[ 612.259046] iwlwifi 0000:00:14.3: 0x80465D2E | umac branchlink2
[ 612.259048] iwlwifi 0000:00:14.3: 0x80480EC8 | umac interruptlink1
[ 612.259051] iwlwifi 0000:00:14.3: 0x80480EC8 | umac interruptlink2
[ 612.259053] iwlwifi 0000:00:14.3: 0x01000000 | umac data1
[ 612.259055] iwlwifi 0000:00:14.3: 0x80480EC8 | umac data2
[ 612.259057] iwlwifi 0000:00:14.3: 0x00000000 | umac data3
[ 612.259059] iwlwifi 0000:00:14.3: 0x00000037 | umac major
[ 612.259061] iwlwifi 0000:00:14.3: 0xD9698065 | umac minor
[ 612.259063] iwlwifi 0000:00:14.3: 0x000F9DC3 | frame pointer
[ 612.259066] iwlwifi 0000:00:14.3: 0xC0886270 | stack pointer
[ 612.259068] iwlwifi 0000:00:14.3: 0x00000000 | last host cmd
[ 612.259070] iwlwifi 0000:00:14.3: 0x00000000 | isr status reg
[ 612.259092] iwlwifi 0000:00:14.3: IML/ROM dump:
[ 612.259094] iwlwifi 0000:00:14.3: 0x00000003 | IML/ROM error/state
[ 612.259116] iwlwifi 0000:00:14.3: 0x000059DB | IML/ROM data1
[ 612.259125] iwlwifi 0000:00:14.3: 0x00000080 | IML/ROM WFPM_AUTH_KEY_0
[ 612.259132] iwlwifi 0000:00:14.3: Fseq Registers:
[ 612.259150] iwlwifi 0000:00:14.3: 0x60000000 | FSEQ_ERROR_CODE
[ 612.259154] iwlwifi 0000:00:14.3: 0x80290033 | FSEQ_TOP_INIT_VERSION
[ 612.259172] iwlwifi 0000:00:14.3: 0x00090006 | FSEQ_CNVIO_INIT_VERSION
[ 612.259176] iwlwifi 0000:00:14.3: 0x0000A481 | FSEQ_OTP_VERSION
[ 612.259195] iwlwifi 0000:00:14.3: 0x00000003 | FSEQ_TOP_CONTENT_VERSION
[ 612.259199] iwlwifi 0000:00:14.3: 0x4552414E | FSEQ_ALIVE_TOKEN
[ 612.259217] iwlwifi 0000:00:14.3: 0x20000302 | FSEQ_CNVI_ID
[ 612.259221] iwlwifi 0000:00:14.3: 0x01300504 | FSEQ_CNVR_ID
[ 612.259239] iwlwifi 0000:00:14.3: 0x20000302 | CNVI_AUX_MISC_CHIP
[ 612.259245] iwlwifi 0000:00:14.3: 0x01300504 | CNVR_AUX_MISC_CHIP
[ 612.259265] iwlwifi 0000:00:14.3: 0x05B0905B | CNVR_SCU_SD_REGS_SD_REG_DIG_DCDC_VTRIM
[ 612.259285] iwlwifi 0000:00:14.3: 0x0000025B | CNVR_SCU_SD_REGS_SD_REG_ACTIVE_VDIG_MIRROR
[ 612.259303] iwlwifi 0000:00:14.3: Failed to start RT ucode: -110
[ 612.259306] iwlwifi 0000:00:14.3: Failed to start RT ucode: -110
[ 612.259308] iwlwifi 0000:00:14.3: WRT: Collecting data: ini trigger 13 fired (delay=0ms).
[ 613.069474] iwlwifi 0000:00:14.3: mac start retry 0

Please, let me know if there's any more info I can provide.
Thanks

 

Labels (1)
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6 Replies
Alberto_R_Intel
Employee
2,314 Views

Kraslavchik, Thank you for posting in the Intel® Communities Support.


We are sorry to hear about this issue and we will be more than glad to assist you with this matter. 


In order for us to provide the most accurate assistance on this topic and to try to find a possible solution for this scenario, we just wanted to confirm a few details about your system:

Is this a new computer?

Did you build it?

Was it working fine before without showing the wireless connection problem you are describing?

If yes, when did the issue start?

Did you make any recent hardware/software changes that might cause this problem?

The wireless card, did you purchase it separately or did it come installed on the computer?

Does the problem happen at home or in the work environment?

Please attach the SSU report so we can verify further details about the components in your platform, check all the options in the report including the one that says "3rd party software logs":

https://www.intel.com/content/www/us/en/support/articles/000057926/memory-and-storage.html


Any questions, please let me know.


Regards,

Albert R.


Intel Customer Support Technician



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Kraslavchik
Beginner
2,288 Views

Hello Alberto,

Thank you for your response.

Below are the answers.

Is this a new computer?  - No, that's not a new laptop, I own it for 2 years.

Did you build it? - I didn't build it by myself, I bought the "ready to use" MSI laptop (MSI GF65-Thin-10UE).

Was it working fine before without showing the wireless connection problem you are describing?

If yes, when did the issue start? - Yes, it was working fine for the ~1 year, and then, this problem appeared for the first time.

Did you make any recent hardware/software changes that might cause this problem? - No hardware changes. About the software as I described: I changed my OS from Windows 10 to Ubuntu and then just automatically updated it when a new version came out. This issue was both before and after the OS change. So, no changes that could cause this problem.

The wireless card, did you purchase it separately or did it come installed on the computer? - It was installed on the computer. 

Does the problem happen at home or in the work environment? - Anywhere. At home, at the work, at public places such as coffee shops or airports. 


──> sudo ./ssu.sh -l=1 

This product is not supported on this operating system.
Would you like to try to scan? (y/n)
y
The None missing package is recommended to retrieve ethtool details.
Would you like to try and install it now? (y/n)
y
Reading package lists... Done
Building dependency tree... Done
Reading state information... Done
Scanning may take several minutes to complete.
Gathering Boot Messages
Gathering Interrupts Messages

`All_Information.txt` file is in the attachment.

Regards,

Slava

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Jocelyn_Intel
Employee
2,274 Views

Hello, @Kraslavchik

 

Thank you for the information provided. Please, confirm the following information: 

 

  1. Did you make sure that your Laptop supports this OS with your Laptop manufacturer? In can only see drivers for Windows 11 and Windows 10 for these laptop models. When another OS is supported, they normally add a category "others" and so. 
  2. Does this issue happen using another router or network? 
  3. Make sure that your wireless adapter is connected properly running # lspci command in the terminal and verify if the wireless adapter is recognized. 
  4. Make sure that the module is installed properly running # modinfo iwlwifi command. 
  5. Type # lsmod | grep iwlwifi to make sure the driver is loaded. 
  6. Type # dmesg | grep iwlwifi. If the result is empty, the driver wasn’t initialized. 
  7. Type the # dmesg | grep “no suitable firmware found!” command and the result is not empty, that means that you don't have a suitable FW, you need to check here for supported FW or here for latest versions. 

 

Best regards,  

Jocelyn M.   

Intel Customer Support Technician. 


0 Kudos
Jocelyn_Intel
Employee
2,239 Views

Hello, @Kraslavchik.   

 

We are checking this thread and we would like to know if you were able to review our previous post. If you need further assistance, please do not hesitate to contact us back. 

 

Best regards,  

Jocelyn M.   

Intel Customer Support Technician. 


0 Kudos
Jocelyn_Intel
Employee
2,196 Views

Hello, @Kraslavchik  

 

As we have not heard back from you, we will proceed to close this thread now. If you need any additional assistance, please submit a new question as this thread will no longer be monitored.  

 

Best regards,  

Jocelyn M.   

Intel Customer Support Technician. 


0 Kudos
raknerak
Beginner
1,525 Views

Dear Jocelyn, 

 

I have the same issue with a latest kernel as well. I performed clean  install ubuntu 22.04.3 on my HP Zbook firefly 15 G8 and I have issue with wireless disconnection time to time and I am trying to restart NetworkManager service to fix it. Probably this the same issue who above end-user submitted. 

 

$ lspci | grep "Network controller"
00:14.3 Network controller: Intel Corporation Wi-Fi 6 AX201 (rev 20)

 

When I search this issue in the web, most people changed their wifi connection to 2.4 Ghz for workaround. This issue might be related to wireless working frequency. For me I'm using dual band option in the router. I am attaching the output of requested data in your previous comment. I believe we have to run the same when I lose the network connection again.

 

raknerak_0-1702293662821.png

 

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