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Intel AX210 Ubuntu 22.04.1 + Kernel 5.19 - Unable to Connect to 6GHz Merged BSSID

DiogoSantos52
Beginner
3,495 Views

I have been doing a lot of reading about this. I'm currently working for a team that tests Wi-Fi equipment but since the arrival of the first wifi 6e units, we are unable to connect to the 6GHz freq/channels we believe the issue is with LAR as our lab has a lot of different equipment from different countries.

I can see the correct country enabled with iw reg get and the 6GHz channels enabled but cannot connect to the bssid or even let band steering act he never detects the capabilities.

Thank you

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7 Replies
Alberto_R_Intel
Employee
3,465 Views

DiogoSantos5, Thank you for posting in the Intel® Communities Support.


In reference to this scenario, it is important to mention that Ubuntu 22.04.1, was not tested or validated as an officially supported Operating System by Intel® for the Wi-Fi 6E AX210. For that reason all the drivers that we have available are for Windows*:

https://www.intel.com/content/www/us/en/download/19351/windows-10-and-windows-11-wi-fi-drivers-for-intel-wireless-adapters.html?wapkw=ax210


In the following links, you will find further details and troubleshooting steps in order to try to connect to the 6 GHz band:


"How to Enable Wi-Fi 6E/ 6GHz Band Using Intel® Wi-Fi 6E (Gig+) products"

https://www.intel.com/content/www/us/en/support/articles/000059385/wireless/intel-wi-fi-6e-products.html


"Intel® Wi-Fi 6E AX210 Adapter Cannot Connect to 6 GHz Band":

https://www.intel.com/content/www/us/en/support/articles/000087538/wireless/intel-wi-fi-6e-products.html


If the problem remains after that, we just wanted to confirm:

What is the model of the motherboard?

If this is a laptop, what is the model of it?

Is this a new computer?

Were you able to successfully connect to the 6 GHz band before under this same scenario?

When did the issue start?

Did you make any recent hardware/software changes that might cause this problem?

The wireless card, did you purchase it separately or did it come installed on the computer?

Does the problem happen at home or in the work environment?

Please attach the SSU report so we can verify further details about the components in your platform, check all the options in the report including the one that says "3rd party software logs":

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-?product=91600

https://www.intel.com/content/www/us/en/download/18895/26735/intel-system-support-utility-for-the-linux-operating-system.html?


Any questions, please let me know.


Regards,

Albert R.


Intel Customer Support Technician



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Alberto_R_Intel
Employee
3,416 Views

Hello DiogoSantos5, I just wanted to check if the information posted previously was useful for you and if you need further assistance on this matter?


Regards,

Albert R.


Intel Customer Support Technician


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DiogoSantos52
Beginner
3,405 Views

Hello, Thank you for your feedback

 

most of the solutions seem to be windows solutions, and windows indeed runs fine.

I found a workaround, positioning the DUT and STA a bit further from the LAR sources but it is not fool proof, it seems the way it's implemented my Location is always changing and disabling the 6ghz band completely.

 

As you mentioned before Ubuntu 22.04 is not tested by you guys but as far as I know the kernel version 5.19 is supported and the drivers are enabled should I rollback to more stable version?

 

as for the specs you ask for I have multiple STA with ax210 card from Lenovo Laptops (L14, Legion 5), Acer Travelmate P4,

Asrock Motherboards with the AIC M.2 Wi-Fi slot + AX210 Desktop Kit and Antenna

Asus PCE-AXE58bt and TP Link Archer TXE75E

 

We have tested on cleaner environments and even there it has some trouble maintaining the REG for the Correct country.

 

Is there a way to override the LAR settings for testing porpuses?

 

Thank you

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Alberto_R_Intel
Employee
3,393 Views

Hello DiogoSantos5, You are very welcome, thank you very much for sharing those details.


Regarding your inquiries, we will do further research on this matter to try to provide the most accurate assistance or to point you in the right direction for support. As soon as I get any updates, I will post all the details on this thread.


Regards,

Albert R.


Intel Customer Support Technician


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Alberto_R_Intel
Employee
3,290 Views

Hello DiogoSantos5, I just received an update on this matter.


For this scenario, we recommend to use the latest and stable Kernel 6.0 or 6.1 with wireless firmware version 72 for WLAN AX210. And also, to load the pnvm from the link below:

https://git.kernel.org/pub/scm/linux/kernel/git/firmware/linux-firmware.git/plain/iwlwifi-ty-a0-gf-a0.pnvm


Then check if the WLAN can scan and connect to the SSID on 6GHz in Europe region.


If the issue remains, could you please explain what "Merged" BSSID is and how to set it up?


Regards,

Albert R.


Intel Customer Support Technician



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Alberto_R_Intel
Employee
3,225 Views

Hello DiogoSantos5, I just wanted to check if you saw the information posted previously and if you need further assistance on this matter?


Regards,

Albert R.


Intel Customer Support Technician


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Alberto_R_Intel
Employee
3,178 Views

Hello DiogoSantos5, Since we have not heard back from you, we are closing the case, but if you have any additional questions, please post them on a new thread so we can further assist you with this matter.


As an option you can also visit the link below in to verify further details about Intel® Wireless Support on Linux platforms:

https://www.intel.com/content/www/us/en/support/articles/000005511/wireless.html


Regards,

Albert R.


Intel Customer Support Technician


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