Intel Ax210 crashes windows 11

[faisal98]

Hello, i just recently tried installing the intel ax210 wifi card into my PC because it doesn't have a wifi card, only ethernet. Well very unfortunately it doesn't seem to work. I've been through so many forums to try and fix the issue myself but i cant. I've uninstalled and reinstalled drivers dozens of times, ive even reinstalled windows 11 3 times now in hopes a fresh installation would fix the problem but unfortunately it didn't. Ive even read through some of the threads here but not one of them offered a solution that worked. So i'm making my own thread to get to the bottom of this. What should i do? Event viewer shows me quite a few Netwtw14 errors which i understand could be a driver error. When i use the wifi card for connecting to the internet the connection and my pc is fine until it exceeds 200mbps, then it immediately freezes my system up and reboots it without a BSOD. Windows registers this as an unexpected shutdown. What should i do?

[DeividA_Intel]

Hello faisal98,  

Thank you for posting on the Intel® communities. I can imagine how frustrating that would be. 

In order to continue, please confirm the following:

1. Are you using the antennas that came with the adapter?

2. Just to confirm, is the issue only present when the speed exceeds 200mbps? When is under 200mbps, is it working as expected?

3. Run the Intel® System Support Utility (Intel® SSU) to gather more details about the system.  

• Download the Intel® SSU and save the application on your computer: https://www.intel.com/content/www/us/en/download/18377/intel-system-support-utility-for-windows.html  
• Open the application, check the "Everything" checkbox, and click "Scan" to see the system and device information. The Intel® SSU defaults to the "Summary View" on the output screen following the scan. Click the menu where it says "Summary" to change to "Detailed View".  
• To save your scan, click Next and click Save.  

I invite you to check the following article to learn more about wireless integrations.

• https://www.intel.com/content/www/us/en/support/articles/000005687/wireless.html

Regards,  

Deivid A.  

Intel Customer Support Technician

[DeividA_Intel]

Hello faisal98, 

I getting back to you because I want to know if your Intel® Wi-Fi 6E AX210 (Gig+) is still crashing or if this issue is now solved. Let me know if you need further assistance.

Regards,  

Deivid A.  

Intel Customer Support Technician  

[DeividA_Intel]

Hello faisal98,

I was checking your thread and noticed that I have not heard back from you. I’m going to close your post, but if you need further assistance, please do not hesitate to create a new thread. 

Regards,  

Deivid A.  

Intel Customer Support Technician