Intel Driver Support Telling Me Updates Are Available But Won't Download Updates

[BenLuera]

When I open up the Intel Drive and Support app all my Win 11 drivers appears to be current with the exception of my Wi-Fi Network Adapter but when I click on the download arrow it throws be back up to the top and when I scan for updates the network adapter update does not show up. Dell says it is not there problem they are just using your hardware.

[Mike_Intel]

Hello BenLuera,

Thank you for posting in Intel community Forum.

For me to further check this, please help provide the following details:

1. What is the brand and model of the laptop?
2. Let me check, are you having issues with the wireless connection or just the driver update?
3. Was it working fine before?
4. What are the troubleshooting steps that you tried so far?

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[Mike_Intel]

Hello BenLuera,

I hope this message finds you well. 

Were you able to check the previous post?

Please let us know if you still need assistance.

Best regards,

Michael L.

Intel Customer Support Technician

[Mike_Intel]

Hello BenLuera,

I hope you are having a good day.

I am sending another follow up on the information that I requested. 

Since we have not heard back from you, I need to close this inquiry. 

If you need further assistance, please post a new question as this thread will no longer be monitored. 

Thank you and have a great day. 

Best regards,

Michael L.

Intel Customer Support Technician