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Stefen
Beginner
104 Views

Intel Driver support Assistant

Hello,

 I'm having issues with the Driver support Assistant program. It will not download any updates through the program its self.  I have tried on multiple browsers, turning off all my security. The program is up to date and I have tried re-installing it. 

I have to search for the new drivers individually through the website and download them separately. It's not a huge deal, but when you have multiple updates and have to ensure you're getting the right drivers it can be a pain.  

For instance today I was notified that Intel® Wi-Fi 6 AX201 160MHz had a driver update to 22.40.0.7 from 22.30.11. When I click to get updates through the program it opens in Edge and when I click to download all nothing happens.  It's been this way Since I bought this PC In December. So, I have to search the drivers and download them manually every time. 

Any suggestions or fixes?

Thanks

System info
Version 10.0.19042 Build 19042
OS Manufacturer Microsoft Corporation
System Manufacturer Gigabyte Technology Co., Ltd.
System Model H470I AORUS PRO AX
System Type x64-based PC
Processor Intel(R) Core(TM) i9-10850K CPU @ 3.60GHz, 3600 Mhz, 10 Core(s), 20 Logical Processor(s)
BIOS Version/Date American Megatrends Inc. F2, 5/27/2020
SMBIOS Version 3.2
Embedded Controller Version 255.255
BIOS Mode UEFI
BaseBoard Manufacturer Gigabyte Technology Co., Ltd.
BaseBoard Product H470I AORUS PRO AX
BaseBoard Version x.x
Platform Role Desktop
Secure Boot State Off
PCR7 Configuration Binding Not Possible
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume3
Hardware Abstraction Layer Version = "10.0.19041.906"
Installed Physical Memory (RAM) 32.0 GB
Total Physical Memory 31.9 GB
Available Physical Memory 26.7 GB
Total Virtual Memory 36.7 GB
Available Virtual Memory 29.0 GB


 

0 Kudos
6 Replies
DeividA_Intel
Moderator
82 Views

Hello Stefen,  

  


Thank you for posting on the Intel® communities.   

  


In order to better assist you, please provide the following:  


  


1. Run the Intel® System Support Utility (Intel® SSU) to gather more details about the system.  


· Download the Intel® SSU and save the application on your computer: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-  


· Open the application, check the "Everything" checkbox, and click "Scan" to see the system and device information. The Intel® SSU defaults to the "Summary View" on the output screen following the scan. Click the menu where it says "Summary" to change to "Detailed View".  


· To save your scan, click Next and click Save.  



2. Have you used the Intel® Driver & Support Assistant Uninstaller. 

- Uninstaller: https://downloadcenter.intel.com/download/30383/Intel-Driver-Support-Assistant-Uninstaller?v=t

- File: https://downloadcenter.intel.com/download/28425/Intel-Driver-Support-Assistant


3. Have you disabled all the anti-virus, including the default from Windows?


4. Have you updated the BIOS?

- https://www.gigabyte.com/Motherboard/H470I-AORUS-PRO-AX-rev-10/support#support-dl-bios


6. Sharelogs from Intel® Driver & Support Assistant.

- IDSA files zipped from C:\ProgramData\Intel\DSA\Logs (not just .log files.... all the files in the folder)

- IDSA files zipped from C:\ProgramData\Intel\DSA\Data (NOTE: the ProgramData folder may be hidden, File Explorer > View > Show/Hide: check the box for Hidden Items)

- Steps: copy files>desktop>paste>send to> ZIP.





Best regards, 


Deivid A.  

Intel Customer Support Technician 


DeividA_Intel
Moderator
68 Views

Hello Stefen,  


  


Were you able to check the previous post and get the information requested? Please let me know if you need more assistance.   


  


Regards,  


Deivid A.  

Intel Customer Support Technician  


48 Views

Hi Deivid,

Quick question, as I'm not clear on this:  If Support Assist works okay on a new NUC, does it download everything automatically to bring my machine up to date ... or do I still need to load any updates or drivers separately?  Thanks.

 

DeividA_Intel
Moderator
43 Views

Hello ClariceStarling, 



In this case, if you have a NUC system the Intel® Driver & Support Assistant should inform you about any new update for your device. It may not update all of them, since some updates need a manual installation to avoid damaging the unit (like BIOS updates). However, the Intel® Driver & Support Assistant should update any wireless/graphics/audio/tools drivers.


If you experience any issue with the Intel® Driver & Support Assistant do not hesitate to open a thread to get some help.



-Intel® Driver & Support Assistant FAQ: https://www.intel.com/content/www/us/en/support/topics/idsa-faq.html




Best regards, 


Deivid A.  

Intel Customer Support Technician 


n_scott_pearson
Super User Retired Employee
33 Views

There are certain packages that are not installed by and aren't (or may not be) updated by IDSA. It is thus recommended that you always install the Intel Chipset Device Software and Intel Management Engine Software packages before you install IDSA.

Hope this helps,

...S

DeividA_Intel
Moderator
13 Views

Hello Stefen,  


  


We have not heard back from you, so we will close this inquiry. If you need further assistance or if you have additional questions, please create a new thread and we will gladly assist you.  


  


Regards,  


Deivid A.  

Intel Customer Support Technician  


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