Intel(R) Wi-Fi 6E AX211 160MHz intermittent internet connection

[Hakam12]

Dear All,

We are facing issue with user using Inter(R) Wi-Fi 6E AX211 160MHz. The laptop always WIFI drop and connected after few second. It Keep Happen during meeting online and when user connected VPN.  The drivers users using have multiple version 23. From 23.100 to 23.140. All the version have same issue.

This Access Points we are using AP3000 WIFI6e ExtremeCloud IQ. 

Based on the log, vendor from Extreme told issue happen because Laptop Roaming between two AP. 

So it true Inter(R)Wi-Fi 6E AX211 160MHz have the problem or AP3000 WiFi 6e issue?

[JedG_Intel]

Hello Hakam12

Thank you for posting on Intel community Forum.

It appears that you're experiencing connectivity issues and I'd like to apologize for any inconvenience that this issue has caused. To address this effectively, please help with the information below.

1. Were you able to have wireless connection in a normal/expected performance before?

2. Is this a laptop or desktop system?

3. Is this the original adapter that came pre-installed in your system, or have you changed/installed a new adapter recently?

4. Do the issue only happen when connected to VPN?

5. Is this issue happening at home, office environment or both?

Additionally, to have a better understanding of your system configuration and components please generate System Support Utility (SSU) report. Please follow instructions here and send the report - How to get the Intel® System Support Utility Logs on Windows*

I look forward to your response.

Best regards

Jed G.

Intel Customer Support Technician

[JedG_Intel]

Hello Hakam12,

I wanted to check if you had the chance to review the questions I posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter.

Best regards,

Jed G.

Intel Customer Support Technician

[JedG_Intel]

Hello Hakam12,

I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Jed G.

Intel Customer Support Technician