Intel(R) Wi-fi 6 AX201 160MHz

[deadlegend]

I can't connect to the internet and the Wi-Fi icon is not available

[deadlegend]

 icon is not available

[JeanetteC_Intel]

Hello deadlegend,

Thank you for posting in Intel Communities.

I would like to know more about your system details to fully understand where the issue truly lies. Please help share the important details below:

1) Is your system a desktop desktop PC or a laptop device?

2) Is the wireless adapter pre-installed on this system device or an upgrade component?

3) If the wireless feature previously working fine and only had the issue recently, were there any changes made before it occurred? This could include hardware additions, replaced AP, software/application installations, OS and driver updates, or BIOS settings changes.

4) Are there any other devices connected to your personal network?

5) Please share a screenshot of the following:

• Device Manager > Network adapter > right-click Properties > General tab > Device status.
• Device Manager > Network adapter > right-click Properties >Driver tab (all info on that tab).

6) If you can connect to the internet using a wired connection (Ethernet cable) for now, I highly appreciate you sharing your system configuration so I we can fully check and provide you with an accurate fix. This could be possible by downloading the Intel® System Support Utility for Windows* software. When the download is complete, launch SSU.exe.

• Scan: Check the box Everything.
• Click Scan.
• Review: When finished scanning, click Next.
• Click Save (.txt).
• Attach the SSU log file as you reply.

7) Model/Router make/model and device specifications page.

I look forward to your response.

Best regards,

JeanetteC.

Intel® Customer Support Technician

[deadlegend]

desktop laptop 

I tried to install other version but it's still not working.

[JeanetteC_Intel]

Hello deadlegend,

I appreciate your sharing the SSU log file. However, we still need the other details I have previously asked, as this can help investigate the possible cause of the issue. Please help share the following:

1) Is the wireless adapter (AX201) pre-installed on this system device or an upgrade component?

2) If the wireless feature previously working fine and only had the issue recently, were there any changes made before it occurred? This could include hardware additions, replaced AP, software/application installations, OS and driver updates, or BIOS settings changes.

3) Are there any other devices connected to your personal network?

4) Please share a screenshot of the following:

• Device Manager > Network adapter > right-click Properties > General tab > Device status.

5) Router make and model device specification's page.

I look forward to your response.

Best regards,

JeanetteC.

Intel® Customer Support Technician

[deadlegend]

pre-installed on this system device

2-  software/application installations,

3-yes 

[deadlegend]

Device name LAPTOP-J52AD55K
Processor 11th Gen Intel(R) Core(TM) i7-11800H @ 2.30GHz 2.30 GHz
Installed RAM 16.0 GB (15.7 GB usable)
Device ID 10949CAE-2AE4-40B1-BFEF-F0950907AEE2
Product ID 00325-82165-91107-AAOEM
System type 64-bit operating system, x64-based processor
Pen and touch No pen or touch input is available for this display

[JeanetteC_Intel]

Hello deadlegend,

Please proceed with the following steps below:

1) Download the latest OEM driver, Intel Wireless LAN Version V23.70.2.3.

2) Proceed with a clean installation of the driver.

3) Perform a Cold reboot of the system after reinstalling the driver. 

I look forward to hearing from you.

Best regards,

JeanetteC.

Intel® Customer Support Technician

[JeanetteC_Intel]

Hello deadlegend,

Were you able to check the previous post? 

Let us know if you have any questions. 

Best regards,

JeanetteC.

Intel® Customer Support Technician

[JedG_Intel]

Hi deadlegend,

We have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored. We also recommend that you get in touch with your OEM to get their disposition.

Best regards,

Jed G.

Intel Customer Support Technician