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RIban2
Beginner
889 Views

Intel(R) Wireless-AC 9260 160MHz code 10 error

I have a Lenovo yoga with window 10, suddenly, mi wifi adapter stop working. I update driver and still not working, restore system, still dont working.

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6 Replies
Wanner_G_Intel
Moderator
405 Views

Hello RIban2,

 

Thank you for posting on this Intel Community.

 

To better assist you, we would like to gather more information about your system configuration:

 

1. Please run the Intel® System Support Utility (Intel® SSU) and attach the report to this thread.

 

1. Download the Intel® System Support Utility and save the application in your computer.

2. Open the application and click "Scan" to see system and device information. The Intel® SSU defaults to the "Summary View" on the output screen following the scan. Click the menu where it says "Summary" to change to "Detailed View".

3. To save your scan, click Next and click Save.

 

2. Did the Intel® Wireless-AC 9260 come preinstalled on your computer?

3. Are you running Original Equipment Manufacturer (OEM) drivers or generic drivers?

 

Wanner G.

Intel Customer Support Technician

Under Contract to Intel Corporation

RIban2
Beginner
405 Views

Hello I finally make a restore system on windows and the problem correct, maybe one of the windows update make the error. 2. Did the Intel® Wireless-AC 9260 come preinstalled on your computer? Yes, it comes preinstalld 3. Are you running Original Equipment Manufacturer (OEM) drivers or generic drivers? yes Im tunning OEM drivers. Regards Ricardo Ibañez
RIban2
Beginner
405 Views

Attached Document requested
Wanner_G_Intel
Moderator
405 Views

Hello RIban2, 

 

Thank you for the update. 

 

Have you tried installing the latest updates to check if the issue persists?

 

It seems that the report was not attached to the thread. Please let us know if you need further assistance.

 

We will be glad to help you. 

 

Wanner G.

Intel Customer Support Technician

Under Contract to Intel Corporation

Wanner_G_Intel
Moderator
405 Views

Hello RIban2, 

 

If the problem persists, try the following steps:

 

1. Clean installation of the latest Original Equipment Manufacturer (OEM) drivers (Wi-Fi and Bluetooth) for your computer.

 

2. If the previous steps do not work, try updating the drivers using this method:

 

Device Manager > Device's Properties > click the Driver tab, and then click Update Driver.

 

3. Check Windows* 10, scan, and apply all of them.

 

Wanner G.

Intel Customer Support Technician

Under Contract to Intel Corporation

Wanner_G_Intel
Moderator
405 Views

Hello RIban2, 

 

If you need further assistance, please contact us back.

 

Wanner G.

Intel Customer Support Technician

Under Contract to Intel Corporation

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