Wireless
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Intel(R) Wireless-AC 9461 stopped working

JoeMaW
Beginner
374 Views
I accidentally put my laptop into airplane mode and then put it off of airplane mode and now my wireless-AC 9461 adapter has a yellow triangle on it on device manager and has a Code 10 error. how do i fix it?
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3 Replies
DeividA_Intel
Moderator
356 Views

Hello JoeMaW,  

  


Thank you for posting on the Intel® communities.   

  


In order to better assist you, please provide the following:  


  


1. Run the Intel® System Support Utility (Intel® SSU) to gather more details about the system.  


· Download the Intel® SSU and save the application on your computer:  https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-


· Open the application, check the "Everything" checkbox, and click "Scan" to see the system and device information. The Intel® SSU defaults to the "Summary View" on the output screen following the scan. Click the menu where it says "Summary" to change to "Detailed View".  


· To save your scan, click Next and click Save.  



2. Have you run all Windows updates, including optional updates?


3. Have you tried a clean installation with the laptop manufacturer drivers?


4. Is the Bluetooth working fine?


5. Have you called the laptop manufacturer for further steps?





Regards,  


   

Deivid A. 

Intel Customer Support Technician 


DeividA_Intel
Moderator
335 Views

Hello JoeMaW,  


  

Were you able to check the previous post and get the information requested? Please let me know if you need more assistance.   

  


Regards,    


Deivid A.  

Intel Customer Support Technician  


DeividA_Intel
Moderator
321 Views

Hello JoeMaW, 


  

We have not heard back from you, so we will close this inquiry. If you need further assistance or if you have additional questions, please create a new thread and we will gladly assist you.  


  


Regards,  


Deivid A.  

Intel Customer Support Technician  



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