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Intel(R) Wireless-AC 9462 resets itself when I try using internet with laptop plugged in

snowdragma
Beginner
240 Views

GF63 8rd Laptop from msi is disconnecting constantly when plugged in to power. Windows events show this usual pattern of issue for my Wireless-AC 9462:

1) 6666 - Firmware dbgc dump trigger

2) 5007 - TX/CMD timeout (TfdQueue hanged)

3) Intel(R) Wireless-AC 9462 : Has encountered an internal error and has failed.

Then the 9462 resets itself for awhile.

 
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n_scott_pearson
Super User Retired Employee
221 Views
Because your laptop came with this wireless card installed and because your vendor may have modified this card's firmware,
1. You should be using only Wireless and Bluetooth drivers provided by your laptop vendor.
2. If it gets to that point, you need to be talking to your laptop vendor regarding the replacement of this card (your warranty is from your laptop vendor, not Intel).
...S
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