Intel(R) Wireless-AC 9560 160MHz keep resetting

[whiteShadow]

Hello,

I bought a Mele Quieter 4C (fanless Mini PC) with a Intel 9560 inside. However WiFi keeps resetting.

I tried drivers 23.60 and 23.120, didn't change anything. I tried to limite bandwidth of 5Ghz to 20 Mhz, didn't fix. I flushed the DNS, didn't fix. I disabled the option to turn off the adapter to save power, didn't fix. I put a WiFi booster literally 3 meters away to make sure signal was good, didn't fix. I rebooted the computer a number of times, didn't fix.

I feel like I exhausted all I could think of.

This issue is always the same, a loop of errors 5002, 5005, 5032 (and 5007 sometimes).

This makes the PC unusable (as I use it with a remote desktop software, but it disconnects every 2 to 10 seconds).

I'm running Windows 11.

Please, help.

Thanks.

[JeanetteC_Intel]

Hello whiteShadow,

Thank you for posting in Intel Communities.

To better understand the issue, I would like to know more about your system details. Please confirm if your device is the MeLE Quieter 4C - Fanless Mini PC N100/N150. If it is not, kindly provide the exact system specifications link so I can investigate further.

Additionally, I would greatly appreciate it if you could share your system configuration with me. This will help us thoroughly assess the situation and offer an accurate solution. You can do this by downloading the Intel® System Support Utility for Windows*. Once downloaded, launch SSU.exe.

• Scan: Check the box for Everything.
• Click Scan.
• Review: When the scan is complete, click Next.
• Click Save (.txt).
• Attach the SSU log file in your reply.

Please also check this link for Recommended Settings for 802.11ac Connectivity.

I look forward to your response.

Best regards,

JeanetteC.

Intel Customer Support Technician

[whiteShadow]

Hello,

Yes, indeed this is a Mele Mini PC N100.

Here is the scan log. I also tried the version 23.30 of the driver, but the problem persists.

Thank you.

[JeanetteC_Intel]

Hello whiteShadow,

Please perform a clean installation of the latest driver, version 23.120.0.3. Additionally, refer to this link for Recommended Settings for 802.11ac Connectivity.

I'll be awaiting your response.

Best regards,

JeanetteC.

Intel Customer Support Technician

[whiteShadow]

Hello,

I did it, but this doesn't fix the problem.

Thanks.

[JeanetteC_Intel]

Hello whiteShadow,

Have you attempted to install the latest customized drivers from your system manufacturer's driver page? If not, please reach out to your system manufacturer to obtain the latest drivers for your pre-installed Intel® Wireless-AC 9560 and proceed with a clean installation.

I hope this is helpful.

Best regards,

JeanetteC.

Intel Customer Support Technician

[whiteShadow]

Hello,

Yes, I followed their instructions, installed drivers 23.30 that they told me to, but it didn't fix the problem either.

So far, I tried clean install of drivers 23.30, 23.60 and 23.120. None of them fixed it.

Thanks

[JeanetteC_Intel]

Hello whiteShadow,

It sounds like you've been thorough in attempting to resolve the WiFi resetting issue with your Mele Quieter 4C Mini PC, which has an Intel 9560 inside. Given that you've tried the drivers recommended by the OEM support team, as well as our suggestions for clean installing the latest Intel drivers and adjusting advanced settings, please allow me some time to check internally for any other potential solutions.

Best regards,

JeanetteC.

Intel Customer Support Technician

[whiteShadow]

Thank you

[JeanetteC_Intel]

Hello whiteShadow,

Considering the thorough troubleshooting you've conducted, it's clear that the wireless card issue is not due to corrupted drivers, as neither OEM nor generic drivers have resolved the problem.

 The issue may be rooted on either an operating system issue or a hardware issue. Both potential causes can be addressed by your device manufacturer, so I strongly recommend reaching out to them directly for assistance.

Sincerely,

JeanetteC.

Intel Customer Support Technician

[Mike_Intel]

Hello whiteShadow,

I hope this message finds you well. 

Were you able to check the previous post?

Please let us know if you still need assistance.

Best regards,

Michael L.

Intel Customer Support Technician

[whiteShadow]

I talked to the manufacturer. They will send a replacement. We will see if I still have an issue.

Thanks