Intel Wi-Fi BE201 320Mh Problem

[JCerdan78]

Good morning from Lima, Peru

My question concerns the BE201 Wi-Fi network adapter, which constantly disconnects and reconnects. This is happening with an HP ZBook 8 G1i 16 Core i Ultra 9. Sometimes it works fine, but when the computer restarts, it disappears. When I go into Device Manager, the adapter is simply not found, or sometimes it shows the error code "This device cannot start (code 10) There are no system resources."

I have already tried everything, including contacting HP technical support, and the device continues to have problems. What worries me is that this has happened on three computers of the same model, and I still haven't found a solution.

Only the wireless adapter is giving me problems; everything else is working fine. I'm sending you a YouTube link where I recorded the error and sent it to HP so they could help me.

https://youtu.be/oI9IaBmTKyI

HP finally replied that they will send a replacement part (I imagine a new motherboard), but as I mentioned, there are already 3 computers with this error and I think it's a driver issue.

I would greatly appreciate any help or a guide, because we've already tried everything (from updating the BIOS and drivers to formatting the computer).

[JeanetteC_Intel]

Hello JCerdan78,

Thank you for posting in Intel Communities.

I appreciate you providing detailed information about this issue across multiple units of the same model. The symptoms you've described - intermittent disconnections, device disappearing from Device Manager, and Code 10 errors indicating insufficient system resources - are valuable diagnostic clues that point toward a driver or compatibility issue, which is actually good news as these are typically more straightforward to resolve than hardware failures.

Since this is an OEM (HP Laptop) original equipment manufacturer device, please take into consideration that our support may be limited since we are not familiar with the technology, settings, customizations, custom drivers, and features that the OEM has designed and installed your system, nevertheless, I will do my best to assist you with your concern.

I've noted that you've already completed extensive troubleshooting steps, including BIOS updates, driver updates, and system formatting. Since your system manufacturer is prepared to send a replacement part, they likely suspect a hardware component issue. However, since you'd like to explore additional options and ensure all possibilities are covered, please try the following steps:

1) Ensure that there is no pending Windows updates.

2) Confirm that the current BIOS firmware is version 01.03.02 Rev.A.

3) Perform a Clean Installation of Wireless Drivers. When doing a clean driver install customers can expect improvements on their wireless connection.

• It is recommended to use always the latest available versions of the Wireless drivers from your system manufacturer's driver page. (Version 24.10.0.4 > select the appropriate OS version/build, then look under "Driver-Network (8) > Intel WLAN Driver)
• However, if you opt to download/install the latest wireless driver from Intel's Download Center, you may do so, but please take note that it is a generic driver which may or may not work well with your OEM system device. (version 24.10.0.4)
• Follow the clean installation steps here.

4 Proceed with a cold reboot of the system after reinstalling the driver. 

5) Apply the Recommended Settings for Wireless Connectivity.

Reference articles:

Error Codes 10, 22, 28, 31, 43, or 45 in Device Manager for...

Clean Installation of Wireless Drivers

How to Perform Cold Reboot for Laptops and Desktops Equipped with...

Recommended Settings for 802.11ac Connectivity

In case the issue persists, let me know so I can check further what other option that we may have.

Looking forward to your reply.

Best regards,

JeanetteC.

Intel Customer Support Technician

[JedG_Intel]

Hi JCerdan78,

I wanted to check if you had the chance to review the recommendations we posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter.

Best regards,

Jed G.

Intel Customer Support Technician

[JeanetteC_Intel]

Hi JCerdan78,

Since I haven't received any response from you recently, I will go ahead and close this thread.

Should you need assistance in the future, please submit a new question as this thread will no longer be monitored.

Sincerely,

JeanetteC.

Intel Customer Support Technician