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IFern6
Beginner
428 Views

Intel Wireless 9260

Good afternoon.

 

 

My laptop has a slow download speed (50 mb) and a normal upload speed (250mb). I have updated all the drivers and configured according to the instructions, but it remains the same. I only connect to Wi-Fi ,it doesn't have a network cable port. My network is 5Mhz

 

 

 

I have tried to connect with other computers and phones to Wi-Fi and the speed is very good, about 250 mb down and up.

 

 

 

I have tested with a USB wifi adapter and the speed is correct, so I understand that the problem is the configuration of the laptop's wireless adapter.

 

 

 

The data of my computer are:

 

 

 

 

 

 

 

ASUSTeK COMPUTER INC. VivoBook_ASUSLaptop X512FA_X512FA

Sistema operativo

Microsoft Windows 10 Home (64 bits)

Procesador

Intel® Core™ i7-8565U CPU @ 1.80GHz

Gráficos

Intel® UHD Graphics 620

Sonido

Realtek High Definition Audio

 

Sonido Intel® para pantallas

Redes y E/S

Intel® Wireless-AC 9462

 

Controladores Wi-Fi de Windows® 10 para adaptadores Intel® WirelessVersión más reciente: 21.60.2.1Versión instalada: 21.60.2.1

  • Manufacturer
  • Intel Corporation
  • Availability
  • Running at full power
  • Status
  • This device is working properly.
  • Installed
  • True
  • MAC Address
  • 38:00:25:E3:8B:63
  • Service Name
  • Netwtw08
  • Driver Provider
  • Intel
  • Driver Version
  • 21.60.2.1
  • Driver Date
  • 15/12/2019
  • Device Id
  • PCI\VEN_8086&DEV_9DF0&SUBSYS_02A48086&REV_30\3&11583659&1&A3
  • Revision
  • 30
  • Buscar asistencia para 'Intel® Wireless-AC 9462'

Microsoft Wi-Fi Direct Virtual Adapter #4

Intel® Wireless Bluetooth®

Memoria

8 GB

Almacenamiento

KINGSTON RBUSNS8180DS3256GJ

 

Intel® Chipset SATA/PCIe RST Premium Controller

 

 

 

Thanks in advance

0 Kudos
2 Replies
AndrewG_Intel
Moderator
219 Views

Hello IFern6

 

Thank you for posting on the Intel® communities.

 

We found that there is another support ticket regarding the same issue and system configuration described in this thread and we noticed that you are being assisted through that other support ticket by the Intel® Customer Support team of your local region.

 

In this case, we recommend you to continue the support through the other case and work with Intel® Customer Support in your region and we will proceed to close this thread in order to avoid duplication of effort.

 

Regards,

 

Andrew G.

Intel Customer Support Technician

A Contingent Worker at Intel

IFern6
Beginner
219 Views

Many thanks All is clear. The answer in the other ticket was perfect Obtener Outlook para Android<https://aka.ms/ghei36>
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