My laptop has a slow download speed (50 mb) and a normal upload speed (250mb). I have updated all the drivers and configured according to the instructions, but it remains the same. I only connect to Wi-Fi ,it doesn't have a network cable port. My network is 5Mhz
I have tried to connect with other computers and phones to Wi-Fi and the speed is very good, about 250 mb down and up.
I have tested with a USB wifi adapter and the speed is correct, so I understand that the problem is the configuration of the laptop's wireless adapter.
The data of my computer are:
ASUSTeK COMPUTER INC. VivoBook_ASUSLaptop X512FA_X512FA
Microsoft Windows 10 Home (64 bits)
Intel® Core™ i7-8565U CPU @ 1.80GHz
Intel® UHD Graphics 620
Realtek High Definition Audio
Sonido Intel® para pantallas
Redes y E/S
Intel® Wireless-AC 9462
Controladores Wi-Fi de Windows® 10 para adaptadores Intel® WirelessVersión más reciente: 220.127.116.11Versión instalada: 18.104.22.168
- Intel Corporation
- Running at full power
- This device is working properly.
- MAC Address
- Service Name
- Driver Provider
- Driver Version
- Driver Date
- Device Id
- Buscar asistencia para 'Intel® Wireless-AC 9462'
Microsoft Wi-Fi Direct Virtual Adapter #4
Intel® Wireless Bluetooth®
Intel® Chipset SATA/PCIe RST Premium Controller
Thanks in advance
Thank you for posting on the Intel® communities.
We found that there is another support ticket regarding the same issue and system configuration described in this thread and we noticed that you are being assisted through that other support ticket by the Intel® Customer Support team of your local region.
In this case, we recommend you to continue the support through the other case and work with Intel® Customer Support in your region and we will proceed to close this thread in order to avoid duplication of effort.
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