- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I've updated drivers, fresh installed windows, and still won't connect. I'm starting to think its the driver.
I have a usb adapter and can connect just fine.
Is this just me with the AC 9560?
Link Copied
1 Reply
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Most people do not have any problems. You are part of the small minority that do. Seems to be no rhyme or reason to it, however.
All I can suggest it to do a clean install.
Here is proper process for performing a clean WLAN Install:
- If you haven't already, download - but do not install just yet - the latest Bluetooth and WiFi drivers for your adapter. Here are links to these drivers: https://downloadcenter.intel.com/download/29876 and https://downloadcenter.intel.com/download/29849.
- Disable Internet access. Unplug Ethernet cable and/or disable wireless. Keep disabled until told to re-enable.
- From Apps & Features app, uninstall any instances of the Intel PROSet/Wireless Software and Intel Wireless Bluetooth. When prompted, choose to "Discard Settings".
- Manually shutdown and reboot your computer.
- In Device Manager > Network Adapters, check for entry for Intel Dual Band Wireless-AC 9560. If none, go to Step 8.
- Right click on the entry for your Intel Dual Band Wireless-AC 9560 and uninstall it., choosing to "Delete the driver software for this device".
- Go to Step 4.
- (Optional but recommended) Clean out all temporary files using the Windows Clean Disk tool. I recommend that you checkmark all categories offered, even if no files currently (so it leaves it set up for next invocation).
- (Optional but recommended) Clear each of your browsers' cache.
- Install the Bluetooth driver package.
- Install the Wireless driver package.
- Manually shutdown and reboot your computer.
- Enable Internet access.
- Test.
Hope this helps,
...S

Reply
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page