Intel Wireless Bluetooth Driver Error

[SkyRocket]

I installed Intel PROSet/Wireless Wi-Fi Software Package Driver 24.20.2 for Windows® 10 and Windows 11* for Intel® Wi-Fi 7 / Wi-Fi 6E / Wi-Fi 6 and Intel® 9000 Series Wireless Adapters on March 3.

After installing this driver, the microphone on my Samsung Buds 3 Pro stopped working properly on my Galaxy Book 5. Instead of capturing my voice, it only recorded periodic beeping/static noise.

After rolling back to the previous driver version, the issue was resolved immediately and the microphone worked normally again.

Could you please let me know whether this is a known issue, and whether there is any recommended fix or workaround?

[JedG_Intel]

Hello SkyRocket,

Thank you for posting on Intel Community Forum.

Based on the details you shared, it looks like the issue may be related to compatibility between your Bluetooth device and the latest driver. Rolling back to the previous driver version was a great step, and it really helped isolate the problem.

Kindly also share the additional information below for further investigation.

1. What was the previous driver version that worked correctly?

2. What is the full model of your Wireless adapter?

3. Have you tested using other Bluetooth devices to see if the issue persists?

4. Have you tried the Samsung Buds 3 Pro on another system to check if the behavior is the same?

5. Kindly share a screenshot of Device manager > Bluetooth.

I look forward to your response.

Best regards

Jed G.

Intel Customer Support Technician

[SkyRocket]

Hello Jed G.,

Thank you for your response. Please find my answers below.

1. The currently installed driver version that works properly is 23.140.0.5.

2. My wireless adapter model is Intel(R) Wi-Fi 7 BE201 320MHz.

3. I have not noticed any obvious issues with other Bluetooth devices or other Bluetooth use cases, such as connecting to my phone. However, I have not been able to test all Bluetooth devices and scenarios comprehensively.

4. The Samsung Buds 3 Pro have consistently worked normally on my Samsung S25+ phone and Galaxy S8 Ultra tablet.

5. I have attached a screenshot of Device Manager > Bluetooth. Since my system language is Korean, the item names in the screenshot are shown in Korean.

   • "bluetooth LE 일반 특성 서비스" corresponds to "Bluetooth LE Generic Attribute Profile"

   • "열거자" corresponds to "Enumerator"

   • "전송" corresponds to "Transport"
     

   • "무선" corresponds to "Wireless"

   • 
     

Please let me know if you need any additional information.

Best regards,
SkyRocket

[JedG_Intel]

Hi SkyRocket,

Thank you for providing the requested information. Please note that we strongly recommend using drivers from the system manufacturer, as these are customized and validated to ensure full compatibility with your specific device. Kindly also make sure that the OEM audio drivers are installed.

To help me continue the assessment, could you please provide the complete make and model of your device? Having this information will allow me to identify the correct driver you should install and ensure that everything is fully compatible with your system.

I hope to hear from you soon.

Best regards,

Jed G.

Intel Customer Support Technician

[SkyRocket]

Hi Jed G.,

Thank you for your response.

I have only installed the official Intel driver provided by Intel.

My device is a Samsung Galaxy Book5 Pro. Its main specifications are as follows:

• Processor: Intel Core Ultra 7 258V

• Memory: 32 GB RAM

• Operating System: Windows 11 Home 64-bit

• Graphics: Intel Arc 140V Graphics (16 GB shared memory)

The Bluetooth audio device involved in this issue is the Samsung Galaxy Buds3 Pro.

Best regards,
SkyRocket

[JedG_Intel]

Hi SkyRocket,

Thank you for the additional information. I checked the system manufacturer’s website for available drivers, but there are several variants of the Samsung Galaxy Book 5 Pro listed. To make sure I provide the correct recommendations, could you please confirm the exact model of your device?

I hope to hear from you soon.

Best regards

Jed G.

Intel Customer Support Technician

[SkyRocket]

Hi Jed G.,

Thank you for your response.

I am using the South Korea retail model of the Samsung Galaxy Book5 Pro. The exact model number is NT961XHA-KE72G.

Please let me know if you need any additional information.

Best regards,
SkyRocket

[JedG_Intel]

Hi SkyRocket,

Thank you for confirming. I will investigate this issue internally and get back to you as soon as possible.

Best regards

Jed G.

Intel Customer Support Technician

[JedG_Intel]

Hi SkyRocket,

I'm getting back in touch to give you an update following our investigation. To further troubleshoot, kindly try to perform the steps below.

1. Remove and forget all connected Bluetooth devices.

2. Ensure BIOS is updated.

3. Install both Wi-Fi and Bluetooth drivers from the OEM website

4. Install Intel Smart Sound Technology (ISST)drivers from the OEM website if available

If the issue persists, please try to use the latest Intel generic drivers below and make sure that a clean installation is performed.

Intel® Wireless Wi-Fi Drivers 

Intel® Wireless Bluetooth® Drivers

If you have any questions, please let me know.

Best regards

Jed G.

Intel Customer Support Technician

[JedG_Intel]

Hello SkyRocket,

I wanted to check if you had the chance to review the troubleshooting steps I posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter.

Best regards,

Jed G.

Intel Customer Support Technician

[SkyRocket]

Hi Jed,

Apologies for the delayed reply. I have been quite busy and was not able to follow up sooner.

I tested the troubleshooting steps you suggested. I removed and forgot all Bluetooth devices, checked for BIOS updates, installed the Wi-Fi and Bluetooth drivers from the OEM website, and also checked for/installled Intel Smart Sound Technology (ISST) drivers from the OEM website where available. After that, I also tried the latest Intel generic drivers with a clean installation.

Unfortunately, none of these options improved the issue or provided any noticeable change.

At this point, the situation has actually become more difficult, because driver rollback is no longer available on my system. As a workaround, I completely removed the drivers and am currently using a much older driver version instead.

For reference, the symptom I originally reported is still the same when the issue occurs: instead of capturing my voice through the Samsung Buds 3 Pro microphone, the system records periodic beeping/static noise.

One additional detail: I have only positively identified this problem during Zoom meetings so far. I have not yet verified whether the same behavior appears in other applications.

Please let me know if there are any additional logs, version details, or diagnostic information that would be helpful for your investigation. I would be happy to provide them.

Best regards,
SkyRocket

[SkyRocket]

Hi Jed,

I would like to provide one additional update.

After removing the drivers again, I rolled back the Bluetooth driver in Device Manager under Bluetooth to Intel Wireless Bluetooth version 23.160.0.9 (released on 2025-07-20), and the microphone started working normally again.

So at this point, it appears that the issue is resolved only when using older Bluetooth driver version.

Best regards,
SkyRocket

[SkyRocket]

Hi Jed,

I wanted to share a quick update regarding the Bluetooth driver issue.

The problem has now been resolved. I was able to fix it by installing the following update:

Intel(R) Corporation MEDIA Driver Update (20.42.12641.6)

After installing that update, I performed a clean installation of the Bluetooth driver, and my Galaxy Buds 3 Pro started working properly in Zoom again.

Thank you very much for your help and support throughout the troubleshooting process. I really appreciate it.

Best regards,
SkyRocket