Intel® Wireless Bluetooth® version 24.10.0 Driver version - interrupts the sound

[Jasko-PL]

After installing the latest driver, BT audio cuts out, regardless of the connected device. This didn't happen with the previous driver. I've tested multiple BT devices, and the same thing happens with all of them. I rolled back the old driver, and the problem disappeared.

[Sazirah]

Hi Jasko-PL,

Greetings.

Thank you for posting in Intel Community Forum.

This is related to your enquiry for Intel® Wireless Bluetooth®.

For this request, we have Intel Wireless team who is dedicated expert team for this products that will assist you on this. We will move this forum thread to their team, please give some time for them to get back to you.

Thank you for using Intel products and services.

Regards,

Sazzy_Intel

Intel Customer Support Technician

[RandyT_Intel]

Hi @Jasko-PL,

Thank you for posting here in community. To assist you further and investigate the issue you reported, please provide the following details:

• Is your system a laptop or desktop?
• Are you downloading the driver manually from the Intel® Download Center or using Intel® Driver & Support Assistant?
• Have you tried performing a clean installation of the wireless driver before installing the newer version? If yes, did you notice any difference?
• Please share the exact make and model of your system, as well as the devices you are pairing with.
• What is the model of your Wi-Fi card, and was it pre-installed or upgraded later?
• Are there any pending Windows updates on your system? If so, are you able to install them?
• What is the version of your operating system?

Once I have these details, I will check for any compatibility issues and coordinate internally if this is indeed a fault with the latest driver release that needs immediate attention. Thank you for bringing this to our attention.

Looking forward to your response.

Best regards,

Randy T.

Intel Customer Support Technician

[Jasko-PL]

1 - Laptop ( ASUS G615LW )

2 - Downloaded first time as DSA, and seccond time manually ( no difference )

3 - Yes in both mothod i tried used a normal and clean instalation ( no difference )

4 and 5 - Installed Intel WiFi-7 BE200 320MHz ( working driver 24.10.0.4 ) - paired with - JBL TUNE 720BT + Huawei FreeBuds 6i ( on both same problem )

6 - No pending updates, all updates installed

7 - Windows 11 Home 25H2 compilation 26200.7462

[RandyT_Intel]

Hi @Jasko-PL,

I’ll coordinate internally since the previous version was working fine. We need to determine whether this issue requires changes in future releases or if it’s caused by some other factors. Thank you for reporting this, I’ll provide an update once my investigation is complete, or reach out if I need additional details from you. 

Best regards,

Randy T.

Intel Customer Support Technician

[RandyT_Intel]

Hi @Jasko-PL,

I need additional details regarding the driver issue and Bluetooth connectivity concern you raised. However, these details may include system information that we can only exchange via email for your privacy. Please check your inbox (and your spam/junk folder) as I will be sending you a direct message shortly.

Best regards,

Randy T.

Intel Customer Support Technician

[RandyT_Intel]

Hi @Jasko-PL,

I'm following up to see if you've had a chance to review the information and requested details via email. Please let me know so I can determine the best next steps. 

Looking forward to your update.  

Best regards,

Randy T.

Intel Customer Support Technician

[Jasko-PL]

Hi, dont have any email from You. Even in spam.

[RandyT_Intel]

Hi @Jasko-PL,

I’m posting here the details I previously requested via email for your reference.

Using the latest driver 24.10.0 in question, please provide the following details for further investigation.

1. In Device Manager, under Bluetooth Properties, check for any error codes and share the details if present. Confirm if there are any yellow exclamation marks on devices & provide screenshots.
2. Verify if the Bluetooth node is present in Device Manager. If not, check for any unknown USB devices and capture their details.
3. After installing Intel® Driver & Support Assistant (IDSA) and running a scan, please zip all files located in C:\ProgramData\Intel\DSA  and share the zipped folder here.
4. Collect Windows Event Viewer logs related to any connectivity anomalies

I look forward to your response .

Best regards,

Randy T.

Intel Customer Support Technician

[Jasko-PL]

1. No any errors

2. All drivers installed.

3. Logs added

4. No any anomaly connectivity in Event Viever

[RandyT_Intel]

Hi @Jasko-PL,

Please allow me some time to investigate this issue. In the meantime, kindly use the stable driver version on your devices to avoid any interruptions.

Best regards,

Randy T.

Intel Customer Support Technician

[JedG_Intel]

Hi Jasko-PL,

I'm reaching out to inform you that we're still looking into this. We'll get back to you as soon as we have an update.

Thank you for your patience.

Best regards,

Jed G.

Intel Customer Support Technician

[RandyT_Intel]

Hi @Jasko-PL,

Based on our technical review, here are our recommendations for your BE200 adapter:

Current Driver Information:

• Latest BE200 version: 24.10.0.4 (for both Bluetooth and Wi-Fi)
• Driver package version: 24.10.0

Intel strongly recommends updating to the latest drivers provided by your System Manufacturer (OEM) rather than using Intel generic drivers. OEMs customize Intel wireless adapters and drivers for optimal compatibility with your specific system.

While Intel's generic drivers are universal, they don't account for OEM-specific optimizations, which may result in:

• Reduced performance
• Connectivity issues
• Unexpected behavior

If you prefer to use Intel Generic Drivers: Please provide the following for further assistance:

1. Screenshot of the Drivers tab in Device Manager > Bluetooth section

Alternative Troubleshooting Steps:

1. Uninstall current Bluetooth drivers and connected devices from Device Manager
2. Once uninstalled, please try installing the OEM Bluetooth drivers first and then the Intel Generic Bluetooth Drivers.

Please let us know how you'd like to proceed.

Best regards,

Randy T.

Intel Customer Support Technician

[RandyT_Intel]

Hi @Jasko-PL,

Have you had a chance to try the troubleshooting steps I provided? Please let me know if there have been any changes or improvements so I can determine the next best course of action. 

Looking forward to your update. 

Best regards,

Randy T.

Intel Customer Support Technician

[RandyT_Intel]

Hi @Jasko-PL,

Since I haven't heard back from you, I will be closing this thread. 

If you need further assistance, please submit a new thread or post a new issue in our community. 

Thank you. 

Best regards,

Randy T.

Intel Customer Support Technician