Intel® Wireless Bluetooth® version 24.10.0 Driver version - interrupts the sound

[Jasko-PL]

After installing the latest driver, BT audio cuts out, regardless of the connected device. This didn't happen with the previous driver. I've tested multiple BT devices, and the same thing happens with all of them. I rolled back the old driver, and the problem disappeared.

[Sazirah]

Hi Jasko-PL,

Greetings.

Thank you for posting in Intel Community Forum.

This is related to your enquiry for Intel® Wireless Bluetooth®.

For this request, we have Intel Wireless team who is dedicated expert team for this products that will assist you on this. We will move this forum thread to their team, please give some time for them to get back to you.

Thank you for using Intel products and services.

Regards,

Sazzy_Intel

Intel Customer Support Technician

[RandyT_Intel]

Hi @Jasko-PL,

Thank you for posting here in community. To assist you further and investigate the issue you reported, please provide the following details:

• Is your system a laptop or desktop?
• Are you downloading the driver manually from the Intel® Download Center or using Intel® Driver & Support Assistant?
• Have you tried performing a clean installation of the wireless driver before installing the newer version? If yes, did you notice any difference?
• Please share the exact make and model of your system, as well as the devices you are pairing with.
• What is the model of your Wi-Fi card, and was it pre-installed or upgraded later?
• Are there any pending Windows updates on your system? If so, are you able to install them?
• What is the version of your operating system?

Once I have these details, I will check for any compatibility issues and coordinate internally if this is indeed a fault with the latest driver release that needs immediate attention. Thank you for bringing this to our attention.

Looking forward to your response.

Best regards,

Randy T.

Intel Customer Support Technician

[Jasko-PL]

1 - Laptop ( ASUS G615LW )

2 - Downloaded first time as DSA, and seccond time manually ( no difference )

3 - Yes in both mothod i tried used a normal and clean instalation ( no difference )

4 and 5 - Installed Intel WiFi-7 BE200 320MHz ( working driver 24.10.0.4 ) - paired with - JBL TUNE 720BT + Huawei FreeBuds 6i ( on both same problem )

6 - No pending updates, all updates installed

7 - Windows 11 Home 25H2 compilation 26200.7462

[RandyT_Intel]

Hi @Jasko-PL,

I’ll coordinate internally since the previous version was working fine. We need to determine whether this issue requires changes in future releases or if it’s caused by some other factors. Thank you for reporting this, I’ll provide an update once my investigation is complete, or reach out if I need additional details from you. 

Best regards,

Randy T.

Intel Customer Support Technician

[RandyT_Intel]

Hi @Jasko-PL,

I need additional details regarding the driver issue and Bluetooth connectivity concern you raised. However, these details may include system information that we can only exchange via email for your privacy. Please check your inbox (and your spam/junk folder) as I will be sending you a direct message shortly.

Best regards,

Randy T.

Intel Customer Support Technician

[RandyT_Intel]

Hi @Jasko-PL,

I'm following up to see if you've had a chance to review the information and requested details via email. Please let me know so I can determine the best next steps. 

Looking forward to your update.  

Best regards,

Randy T.

Intel Customer Support Technician

[Jasko-PL]

Hi, dont have any email from You. Even in spam.