Any ideas on how to fix this?
Every time I shut down my Windows 8.1 Pro x64 laptop, I get a crash of Intel Zero Config Service in the event viewer. This happens with the 19.6.0 and 19.7.0 driver versions (although the latter installs the 19.6.0 service), but the 19.5.0 driver works without issue.
I tried a clean installation of Windows 8.1 on a spare HD in the laptop, then installed only the 19.7.0 driver from the Intel site (driver and ProSet wireless "enterprise" software, no wireless extensions). It still crashes on shutdown. Turning off the wifi card has no effect either, as it still crashes even with it off.
The card is an Intel 7260 N dual band without bluetooth, in an Asus F8SN laptop (it's a Core 2 Duo, Vista era, but still quite useful all these years later). It's not the original wifi card. I know Intel doesn't support switching the cards, but unfortunately, they cut off driver support many years ago for the original 4965AGN wifi card, which is also a dual-band N. This 7260 is just a side-grade to be able to get new drivers once again, since there is no Win 8.1 driver for the card the laptop came with.
Still, I'd like to get this apparent bug reported so that Intel can fix it, or find out if there is something I can to do remedy the crashing. Given that 19.5.0 worked fine, it would have to be something that changed in the 19.6.0 release.
Faulting Application Path: C:\Program Files\Intel\WiFi\bin\ZeroConfigService.exe
Problem Event Name: BEX64
Application Name: ZeroConfigService.exe
Application Version: 220.127.116.11
Application Timestamp: 58eb9957
Fault Module Name: ZeroConfigService.exe
Fault Module Version: 18.104.22.168
Fault Module Timestamp: 58eb9957
Exception Offset: 000000000022af80
Exception Code: c0000409
Exception Data: 0000000000000007
OS Version: 6.3.9600.2.0.0.256.48
Locale ID: 1033
Additional Information 1: d918
Additional Information 2: d9186ba6dae49e9fb237bd671bcccbfa
Additional Information 3: 811a
Additional Information 4: 811a0d2a47a4c849b72fff624d9ef69a
We understand that you're receiving issues with ZeroConfigService.exe causing crashes on system shutdown. As you're already aware, we don't provide support for custom wireless integrations. Issues like the one that you're experiencing are very common (and expected), specially when upgrading from a much older adapter.
As a workaround, we can recommend performing a driver only installation. I'm aware that you have already tried this without any success, but it never hurts to confirm the steps taken:
Note: If you're doing this on a clean installation of the operating system, you can skip all the steps except for 1 and 6.
1. Download and extract our latest IT Admin driver for your adapter and OS (don't install it yet): https://downloadcenter.intel.com/download/26785/Intel-PROSet-Wireless-Software-and-Drivers-for-IT-Admins?v=t Intel® PROSet/Wireless Software and Drivers for IT Admins
2. Under Programs and Features in the Control Panel, uninstall any instance of the "Intel® PROSet/Wireless Software." When prompted, choose to "discard settings."
3. Go to the Device Manager > Network Adapters > Right click on your Intel(R) Wireless-N 7260 and uninstall it. Make sure to mark the option to "Delete the driver software for this device."
4. Clear out your temporary files: Press the Windows* Key + R to open the run box > Type Cleanmgr.exe and press OK > Here you will need to make sure Temporary Files are checked, everything else may be left unchecked > Press OK.
5. Reboot your computer.
6. Go to the Device Manager > Network Adapters > Right click on your Intel(R) Wireless-N 7260 again, this time choose to "Update driver software..." > Select the option to "Locate and install driver software manually." Here you will need to direct the wizard to the location where you extracted the IT Admin package back in step one.
If the driver only installation doesn't help, and since you're on an unsupported configuration, our next best recommendation will be to stay with the PROSet version that does not cause any problems.
I have had the same issue as others with the zero config service crashing. (see details below)
Faulting application name: ZeroConfigService.exe, version: 22.214.171.124, time stamp: 0x58d16fa6
Faulting module name: ZeroConfigService.exe, version: 126.96.36.199, time stamp: 0x58d16fa6
Exception code: 0xc0000409
Fault offset: 0x000000000022af80
Faulting process id: 0xe70
Faulting application start time: 0x01d31bac6dfeda9c
Faulting application path: C:\Program Files\Intel\WiFi\bin\ZeroConfigService.exe
Faulting module path: C:\Program Files\Intel\WiFi\bin\ZeroConfigService.exe
Report Id: 3b069b0e-6c97-4144-b40e-ce307ab6bcd6
Faulting package full name:
Faulting package-relative application ID:
I have same situation in Windows 10 64-bit.
Solution: Just remove ProSet software and install the WiFi driver only (packed in zip-file).
https://www.intel.com/content/www/us/en/support/network-and-i-o/wireless-networking/000017246.html IT Administrator Links for Intel® PROSet/Wireless Software