Please let us know the following information so we can provide accurate recommendations about this situation:
- Which version of the Intel® PROSet/Wireless Software do you have installed? (As seen in Windows* Control Panel - Programs)
- Are you using the http://www.intel.com/content/www/us/en/support/network-and-i-o/wireless-networking/000017246.html Intel® PROSet/Wireless Software and Drivers for IT Admins? or is this the standard http://www.intel.com/content/www/us/en/support/network-and-i-o/wireless-networking/000005634.html Intel® PROSet/Wireless Software?
- Is this the adapter that came installed in your computer from factory?
- What is the adapter model?
Please confirm that when you install the Intel® PROSet/Wireless Software, you customize the installation and then select to install all the additional components, as seen in the following advisory:
http://www.intel.com/content/www/us/en/support/network-and-i-o/wireless-networking/000005564.html Updated Installation Process for Intel® PROSet/Wireless Software
If you are referring to the WiFi connection utility, please make sure you using the Intel® PROSet/Wireless Advanced Enterprise Software to manage your Wireless connections.