Issue Intel(R) Wi-Fi 6E AX211 160MHz Netwtw14

[DanVo]

My PC is experiencing high ping latency and timeouts. When this issue occurs, I check the Event Logs and see that Event IDs 5002, 5005, and 5007 appear frequently. What do these events mean? How can they be resolved?

[JeanetteC_Intel]

Hello DanVo,

Thank you for reaching out to Intel Communities regarding the high ping latency and timeout issues you're encountering. I acknowledge that you're observing Event IDs 5002, 5005, and 5007 in your Event Logs, which are commonly associated with wireless network connectivity issues.

Please try the following troubleshooting steps:

1) Update Wireless Driver

• Download the newest wireless driver for your wireless adapter (AX211) directly from your computer manufacturer's official support website (Dell, HP, Lenovo, etc.)
• Go 'offline' and ensure your system will not reconnect automatically until you manually connect back later on.
• Uninstall your current wireless driver through Device Manager

1. Go to Device Manager.
2. Expand the Network Adapters category.
3. Right-click your Intel Wireless Adapter and choose to uninstall it.
4. Make sure to the option to Delete the driver software for this device is selected.
5. Repeat steps 1 through 4 until the option to Delete the driver software for this device is greyed out.
6. Restart your computer (make sure system won't still reconnect automatically).

• Install the driver file you've downloaded (from bullet #1)

2) Disable Power Saving Mode

• Open Device Manager
• Locate your wireless network adapter
• Right-click and select "Properties"
• Go to the "Power Management" tab
• Uncheck "Allow the computer to turn off this device to save power"
• Click "OK" to save changes

Test and Follow Up After completing the above steps, please test your connection for improvement. If the high ping latency and timeout issues persist, please reply to this email with an update on your results.

Important: When checking for our response, please make sure to check your inbox, spam, and junk folders to ensure you don't miss our next steps.

Best regards,

JeanetteC.

Intel Customer Support Technician

[DanVo]

Could you tell me what Event IDs 5002, 5005, and 5007 describe, and under what circumstances they typically occur?

[JeanetteC_Intel]

Hello DanVo,

Thank you for your inquiry about Event IDs 5002, 5005, and 5007. Kindly check the details below:

Event ID 5002 - Adapter Not Functioning Properly

Windows reports that the Intel wireless adapter “has determined that the network adapter is not functioning properly.” This usually indicates the driver detected a hardware/firmware malfunction or a severe connectivity failure.

Event ID 5005 – Internal Error / Driver Failure

Windows logs that the Intel wireless adapter “has encountered an internal error and has failed.”

This is typically tied to driver instability, hardware faults, firmware issues, or corrupted network state

Event ID 5007 – Missing Message Resource

The system attempted to log an event, but Windows cannot find the proper message text for it.

This doesn’t indicate the root cause itself—only that the driver tried to report an error, but Windows lacks the corresponding message definition (usually due to driver package inconsistency or corruption).

Feel free to let me know if you have questions or need clarification.

Best regards,

JeanetteC.

Intel Customer Support Technician

[JeanetteC_Intel]

Hello DanVo,

Were you able to check the previous post? 

Let us know if you have any questions. 

Best regards,

JeanetteC.

Intel Customer Support Technician

[JeanetteC_Intel]

Hello DanVo,

I have not received any response in the past few days. I hope that the information I shared regarding the Event IDs 5002, 5005, and 5007, has answered your question and the troubleshooting steps helped in resolving the issue for you. I will now proceed in closing this thread.

Should you need assistance in the future, please submit a new question as this thread will no longer be monitored.

Sincerely,

JeanetteC.

Intel Customer Support Technician