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Issue with wireless network adapter Intel(R) Wireless-AC 9560 160MHz update

Arnav
Beginner
956 Views

Hi

This is my current config 

Network Adapter(s): Intel(R) Wireless-AC 9560 160MHz 21.80.0.4
Realtek PCIe GBE Family Controller 10.23.1003.2017

Following update is advised 

Arnav_0-1599397395761.png

But when i try to install i get the following error

Arnav_1-1599397467841.png

Can anyone advise how to get this resolved?

This causes wireless connection to crash and after that it does not show the networks available.

0 Kudos
1 Solution
LeonWaksman
Super User
926 Views

1. You may try clean installation of  an WiFi driver:

2. Download the latest WiFi driver package Intel® PROSet/Wireless Software and Drivers for IT Admins

  Unzip the WiFi_21.120.0_Driver64_Win10.zip on your drive .

3. In the Device Manager > Network Adapters click on WiFi adapter and chose Uninstall (check the "Delete this software... option).  Reboot your computer. 

4.  In the Device Manager click on the default WiFi driver and chose Update. Browse to the directory with the unzipped WiFi Driver and continue with installation.

6. Reboot your laptop.

Leon

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3 Replies
StefanoBordoni
New Contributor I
938 Views

I had the same problem, and I solved by using IT administrators .zip files.

Install any included .INF file.

LeonWaksman
Super User
927 Views

1. You may try clean installation of  an WiFi driver:

2. Download the latest WiFi driver package Intel® PROSet/Wireless Software and Drivers for IT Admins

  Unzip the WiFi_21.120.0_Driver64_Win10.zip on your drive .

3. In the Device Manager > Network Adapters click on WiFi adapter and chose Uninstall (check the "Delete this software... option).  Reboot your computer. 

4.  In the Device Manager click on the default WiFi driver and chose Update. Browse to the directory with the unzipped WiFi Driver and continue with installation.

6. Reboot your laptop.

Leon

Arnav
Beginner
884 Views
Thanks! This seems to have worked.
Reply